Forum Discussion
Problem AGAIN with speed in evening!
bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Thanks bkeeper1!
I wonder how they justify charging us full price when they KNOW we have a severe drop in speed.
They are still advertising GEN4.
Hey Moderators, I want a credit on my account for the substandard service. Its' been more than a month. Closer to 2 now.
Hi Lake_woman;
Years ago I asked one of the "tutors" (I believe they were called "Champions" at that time) the same question. His answer was to "Read the fine print" - it says "UP TO" such a speed. So,in reality they are not guaranteeing the speed they advertise -- only UP TO that speed. Same with the new Gen5. Also, I am sure that somewhere in the fine print is something about experiencing slower speeds if there is a lot of traffic (or some such words). So nothing we can do.
As I said, however, I have not (with one exception) had any major problems with Hughes. As a matter of fact, I was a strong supporter. Maybe there has been a change in management? They sure don't seem like the company they used to be.
Let's hope that things clear up in the future.
Bkeeper
