Forum Discussion

aric's avatar
aric
New Poster
5 months ago

Modem/router keeps overheating

My modem keeps overheating everyday 
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
5 months ago

Is it located somewhere where it has space all around it? 

  • aric's avatar
    aric
    New Poster
    5 months ago

    Yes

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 months ago

      OK. Maybe you need a new modem. The reps on this site can connect to your modem remotely to see what may be going on. Give them a chance to see your post and get involved. Leave the modem plugged in so they can contact it. I hope this gets resolved quickly for you.

    • Remy's avatar
      Remy
      Moderator
      5 months ago

      aric,

       

      It appears that this is your first post. Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

       

      https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

       

      Thanks,

      Remy