NEW email Problem!

Hi armadillocj,

Looks like the last 72 hours have been clear of any bounces. Are you still having trouble? 

Thanks

Amanda

Thank you armadillocj,

I understand what the issue is now, at least for your situation. Since you are attempting to email someone, the error back is coming from Microsoft, thus why you are seeing outlook related messaging (just their naming conventions are all mixed between MSN, outlook and Live). I will escalate your details to our provider, who will review their IP addresses and check where they are being blocked. They'll need to submit a ticket to have it removed, or reroute things over a different IP temporarily. This may take a day or two, but I will check back in when there are further updates.

-Amanda

Hi armadillocj a ticket was opened on 12/19/23 with Microsoft to correct their spam blacklist record by our email vendor. I am checking in with them now on the status and will provide the update when they reply.

Thanks

Hi Amanda,

I was also having trouble sending emails.  Your last post ( ticket was opened on 12/19/23 with Microsoft to correct their spam blacklist record by our email vendor)  about correcting the spam blacklist record seems to have corrected my problem.  I no longer get 70 spam emails a day - just 2 or 3 - and I can send emails now!  (fingers crossed!!)

Thanks,

Reid

I just successfully sent an email to the contact with a msn.com address. Not longer on blocked list! Thank you for staying on this and keeping me informed.

Think I sent it to you in private and on this thread. Hope it gives some enlightenment. I'm not very tech savy.

Have you heard anything about this?

Thank you