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Sarina's avatar
Sarina
Freshman
5 years ago
Solved

No connection since Thursday night

I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says: Unable to resolv...
no connection
no service
Performance
Liz's avatar
Liz
Moderator
5 years ago
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Thanks Sarina!

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Saturday, Oct 17, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

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connection since Thursday night","id":"message:128112","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:116818"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:128112"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128112"},"body@stripHtml({\"truncateLength\":200})":" I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says: Unable to resolv...","body@stringLength":"329","rawBody":"

I have had no connection since thursday night. There was a power outage and I havent had service since. Have tried everything and checked all the cables etc. Connectivity test says:

Unable to resolve gateway.

You do not have connectivity to the gateway.

 
","kudosSumWeight":0,"postTime":"2020-10-11T18:57:39.367-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:no connection","text":"no connection","time":"2018-01-12T20:04:00.116-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:no service","text":"no service","time":"2017-12-27T07:37:07.856-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128112_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3350},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128112":{"__typename":"Conversation","id":"conversation:128112","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128112"},"lastPostingActivityTime":"2020-10-19T11:19:30.228-04:00","lastPostTime":"2020-10-19T11:19:30.228-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:128112":{"__typename":"ModerationData","id":"moderation_data:128112","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128112_1":{"__typename":"Revision","id":"revision:128112_1","lastEditTime":"2020-10-11T18:57:39.367-04:00"},"ForumReplyMessage:message:128133":{"__typename":"ForumReplyMessage","id":"message:128133","conversation":{"__ref":"Conversation:conversation:128112"},"author":{"__ref":"User:user:116818"},"revisionNum":1,"uid":128133,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No connection since Thursday night","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128133"},"parent":{"__ref":"AcceptedSolutionMessage:message:128132"},"body":"

Thanks

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Thanks

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Thanks Sarina!

\n\n

 

\n\n

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

\n\n

 

\n\n

Your dispatch is currently scheduled for our earliest available slot: Saturday, Oct 17, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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Thanks Sarina!

\n\n

 

\n\n

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

\n\n

 

\n\n

Your dispatch is currently scheduled for our earliest available slot: Saturday, Oct 17, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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