Forum Discussion

dunahue's avatar
dunahue
Sophomore
4 years ago

tokens

I cannot purchase or use tokens. I get the following error.  
Data Management
  • dunahue's avatar
    dunahue
    4 years ago

    seems to be fixed now.

Liz's avatar
Liz
Moderator

Hi dunahue,

 

Thanks for reaching out and providing a screenshot, this helps! Please describes the steps you took to get to that message so our developers have a clear idea of what's happening.

 

Also, your account is the one starting with AMR, correct? Please check your private messages, I'm sending you an addition question there.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

dunahue's avatar
dunahue
Sophomore
4 years ago

I have tried two different ways. See Screenshots. When I try screenshot 1 it give me a message that is very faint to see as you can see in Screenshot 2 that I posted. That message reads, "Please check the account status. Unfortunately an upgrade would not be allowed if the site is not active". I have also used the second method shown in Screenshot 3. When I try that method I get the error shown in Screenshot 4.

  • dunahue's avatar
    dunahue
    Sophomore
    4 years ago

    seems to be fixed now.

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning dunahue, 

       

      Thank you for this update, glad it's working for you now! Feel free to drop by the community again if you have other concerns.

       

      -Liz