Forum Discussion
Two Months of Slow Speed, Even After Gen 5 Upgrade
I've been experiencing close to dial up speeds for almost two months. My slow speed issue started around the middle of November, 2017. I was on the Gen 4 plan at the time. I had been on the plan for ...
Good morning Colby,
Engineering has an update planned for your gateway tonight which should address the intermittent connectivity you're seeing. To be safe, please power cycle the HughesNet modem before you use the internet tomorrow. To power cycle the modem, unplug the power cable from its power brick and replug after 30 seconds. Allow some time for the modem to recover before attempting to browse. Please let me know if the disconnects go away after this.
Hi Colby,
I'm glad you found the community, thank you for posting. For your beam, we've deployed code to help address speed concerns, but that was at the beginning of the month. I'll escalate to our engineers here at corporate for their insight. In the meantime, please run at least 3 speed tests at speedtest.net spaced 5 minutes apart while directly connected to the HughesNet modem. Since you have the HT2000w now, please also disable the wifi there so that there isn't additional wifi traffic while you're running speed tests.
Your cooperation, patience, and understanding are much appreciated.
Ok, Thank you Liz. I hope to get this resolved eventually. I haven't noticed much of a difference since the beginning of the month. The last speed test I ran on (testmy.net) yesterday was 500 kbps download. But this evening, the connection is especially slow.
Good morning Colby,
The engineer hasn't found anything out of the ordinary with your beam, so I've requested for his examination of your site in particular. Once I have any news or additional questions, I'll let you know.
Your cooperation, patience, and understanding are much appreciated.
sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!
how do you spell viasat?
to23ni wrote:sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!
how do you spell viasat?
Please stop invading people's threads with your unhelpful critiques.
If you want help, please ask for it. If you want to help, please do. But please stop doing what you're doing. This is a SUPPORT site.
Hey Liz. Any updates on my slow speed issue? It's been over two months now and I'd like to know that there is light at the end of the tunnel.
Also, this may be an issue for another thread, but I want to mention that my monthly data allowance seems to be disappearing in large chunks. Since I've been at work all day, all devices automatic updates turned off, I've somehow lost around 2gigs of data.
Thanks. I hope to hear an update soon.Hi Colby,
Thank you for your patience while your case was investigated. The engineer just informed me that he didn't notice any issues with your site in particular, but he made an adjustment to yout site anyway and sees no issue now. Please let me know how your system performance is now.
Regarding unidentified data usage, I suggest checking our stickied thread on that topic.
Your cooperation, patience, and understanding are much appreciated.
