Forum Discussion

GW's avatar
GW
Advanced Tutor
2 years ago

Site diagnostics, please

Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Performance
GW's avatar
GW
Advanced Tutor

Hi Remy,

 

It doesn't appear to be the modem. The replacement arrived Friday. I installed it Sunday morning after running 40 hourly automatic  speed tests with the old modem.

 

The old modem test began Friday afternoon 6/23 at 1:21 pm and ended Sunday morning 6/25 at 4:43 am.

 

The new modem test of 50 hourlies began Sunday morning 6/25 at 7:49 am and ended today at 9:22 am today.

 

It looks like the new modem did a high download of 46.4 Mbps at 4:25 am 6/27 and a low of 0.69 at 9:19 pm on 6/26. The high upload was 3.11 at 11:07 am on 6/26. The low was 0.26 at 10:53 pm on 6/25.

 

The old modem did a high download of 41.59 Mbps at 1:29 am on 6/24 and a low of 1.8 at 7:39 pm on Saturday. The high upload of 3.35 was at 2:30 am on 6/24. The low was 0.33 at 1:35 pm Saturday.

 

None of these tests appear to be influenced by weather. At least on my end.

 

We had some quick  thunderstorms come through Sunday and again after midnight for a few hours. You can see the hit on upload speeds during some of the late storms that coincided with a speed test but they didn't appear to bother the downloads all that much.

 

The modem had a rough time doing a software update Sunday. It stuck on the dreaded 15 signal for quite a while doing that IPGW pool thing when trying to associate.

 

Thanks,

GW

Remy's avatar
Remy
Moderator
2 years ago

GW,

 

Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!

 

Thanks,

Remy

  • GW's avatar
    GW
    Advanced Tutor
    2 years ago

    Good morning Remy,

     

    Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.

     

    Thanks,

    GW