Forum Discussion

JJRHN's avatar
JJRHN
Freshman
6 years ago
Solved

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning JJRHN,

     

    Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

JJRHN's avatar
JJRHN
Freshman
6 years ago
“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “
...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.
Liz's avatar
Liz
Moderator
6 years ago

Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

  • JJRHN's avatar
    JJRHN
    Freshman
    6 years ago
    Thanks
    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Good morning JJRHN,

       

      Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

       

        Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

       

      • JJRHN's avatar
        JJRHN
        Freshman
        6 years ago
        Just sent 2 photos .. it appears to have been resolved! Thx