Forum Discussion

Freshman

6 years ago

Solved

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...

GabeU
6 years ago
Bishop

Please refrain from using foul language in this Community. It is completely unnecessary, as well as disrespectful to those from whom you are asking help.

For data usage issues, this thread and this thread may help you.

For speed issues, the reps will need some speed test results to help you, and the tests need to be run in a specific way. Also, please run the tests only if you are not currently out of data. The instructions for the speed tests are as follows...

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

JJRHN

Freshman

6 years ago

“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “
...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.

Liz

Moderator

6 years ago

Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

JJRHN
Freshman
6 years ago
Copy Link
Thanks
- Liz
  Moderator
  6 years ago
  Copy Link
  Good morning JJRHN,
  
  Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.
  
  Your cooperation, patience, and understanding are much appreciated.
  
  Thanks,
  
  Liz
  - JJRHN
    Freshman
    6 years ago
    Copy Link
    Just sent 2 photos .. it appears to have been resolved! Thx

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downloads and text message with images","id":"message:117738","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:95303"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:117738"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117738"},"body@stripHtml({\"truncateLength\":200})":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...","body@stringLength":"418","rawBody":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recent “text chat” with HughesNet, after the standard un plug and plug in again request, was informed that iMessage may not be compatible with the system. At $150 a month with download caps, I’ve about had it. Suggestions??","kudosSumWeight":0,"postTime":"2019-12-22T00:14:28.987-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117738_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11082},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:117738":{"__typename":"Conversation","id":"conversation:117738","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117738"},"lastPostingActivityTime":"2020-03-02T09:58:14.889-05:00","lastPostTime":"2020-03-02T09:58:14.889-05:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:117738":{"__typename":"ModerationData","id":"moderation_data:117738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117738_1":{"__typename":"Revision","id":"revision:117738_1","lastEditTime":"2019-12-22T00:14:28.987-05:00"},"ForumReplyMessage:message:119573":{"__typename":"ForumReplyMessage","id":"message:119573","conversation":{"__ref":"Conversation:conversation:117738"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":119573,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow downloads and text message with images","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119573"},"parent":{"__ref":"ForumReplyMessage:message:119521"},"body":"

Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

","body@stringLength":"341","rawBody":"

Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

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Good morning JJRHN,

\n\n

Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-02-28T11:50:57.431-05:00","lastPublishTime":"2020-02-28T11:50:57.431-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":12075},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117738/message:119932","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"458","rawBody":"

Good morning JJRHN,

\n\n

Your cooperation, patience, and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

\n\n

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...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.","body@stringLength":"566","rawBody":"“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “
...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t 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