Forum Discussion

kaidog's avatar
kaidog
Freshman
6 years ago

Slow, dropping connection, state code 12.9.1

Hello everyone! We have noticed that our connection speeds have degraded precipitously. I thought it might be weather until this week, when our skies have been clear and lively. I opened our HT2000...
Performance
  • kaidog's avatar
    kaidog
    6 years ago
    A very nice and knowledgeable Hughes tech came out yesterday morning. He adjusted the antenna and reset the modem. Download performance and signal improved. However, upload performance remained terrible. I looked at him and said, ‘Transmitter?’ He agreed it was worth a shot and popped a new radio into the dish.After nearly a month of our drops and resets and timeouts, everything is working astoundingly well. It’s like a completely new system. I think the radio must have been sputtering out for a while, even though we’ve only had the service since April.

    I really appreciate the responsiveness, particularly after the multiple runs with tech support. My 89 year mom has dementia and calls us obsessively when she is agitated, usually first thing in the morning. It was *great* to pick up the landline when she called today and talj her out of her confusion... rather than ignoring the phone & trying to call her back on my work cell, which is iffy at best in our mountainous area.

    THANK YOU Felicia for breaking the logjam. You are the best! ❤️❤️❤️❤️
kaidog's avatar
kaidog
Freshman
I’m sorry if I wasn’t clear, but I DID do those things under the direction of a rep. Twice. Two different reps.

kaidog's avatar
kaidog
Freshman
6 years ago
It’s quite frustrating. I was on the phone with them for over two hours. The first rep had me do all the resets and re-registration. Then the line dropped and no one called back. I had to call Hughes back and start over with a second rep. He did diagnostics and resets on his end, after which my system hung for a half-hour while he told me to just wait, it would come back. After 30 minutes on hold, he had me unplug and re-plug everything and assured me it would be fine. As soon as I got off the phone, dead again.

I’m *not* thrilled with Hughes. I’m considering paying the early termination fee and dumping them completely. We don’t stream media, and frankly I get better internet from my Verizon phone.