Forum Discussion

kaidog's avatar
kaidog
Freshman
6 years ago

Slow, dropping connection, state code 12.9.1

Hello everyone! We have noticed that our connection speeds have degraded precipitously. I thought it might be weather until this week, when our skies have been clear and lively. I opened our HT2000...
Performance
  • kaidog's avatar
    kaidog
    6 years ago
    A very nice and knowledgeable Hughes tech came out yesterday morning. He adjusted the antenna and reset the modem. Download performance and signal improved. However, upload performance remained terrible. I looked at him and said, ‘Transmitter?’ He agreed it was worth a shot and popped a new radio into the dish.After nearly a month of our drops and resets and timeouts, everything is working astoundingly well. It’s like a completely new system. I think the radio must have been sputtering out for a while, even though we’ve only had the service since April.

    I really appreciate the responsiveness, particularly after the multiple runs with tech support. My 89 year mom has dementia and calls us obsessively when she is agitated, usually first thing in the morning. It was *great* to pick up the landline when she called today and talj her out of her confusion... rather than ignoring the phone & trying to call her back on my work cell, which is iffy at best in our mountainous area.

    THANK YOU Felicia for breaking the logjam. You are the best! ❤️❤️❤️❤️
kaidog's avatar
kaidog
Freshman

Thank you, Felicia.  I'll check my messages now.   We've noticed that we get lots of drops on our phone line - that started around Christmas, and it is just getting worse.  We've quit using it.   Fortunately I've got a Verizon work phone and that has kept us in contact, but I can't use that for personal business.  

 

FWIW - I ran some tests last night and this morning with TMN.   YES, I realize that the benchmark qua benchmark is invalidated by the confounding influence of WiFi, but I live 40 miles from the nearest Best Buy and I don't have a spare network cable.  Anyway, I think the figures of merit are a) the abysmal upload performance and b) the delta between the upload and download rates.    

 

Not sure what's going on, but perhaps there's an issue with the modem... that's where the techs seemed to think the issue was, and heaven knows they had me do everything they could think of.  But I also wonder if the radio isn't transmitting properly.  

 

I did check all the obvious stuff - triple checked the connections, there's no snow on the dish, it was sunny yesterday, etc., etc. 

 

Thanks.

 

 

kaidog's avatar
kaidog
Freshman
6 years ago
A very nice and knowledgeable Hughes tech came out yesterday morning. He adjusted the antenna and reset the modem. Download performance and signal improved. However, upload performance remained terrible. I looked at him and said, ‘Transmitter?’ He agreed it was worth a shot and popped a new radio into the dish.After nearly a month of our drops and resets and timeouts, everything is working astoundingly well. It’s like a completely new system. I think the radio must have been sputtering out for a while, even though we’ve only had the service since April.

I really appreciate the responsiveness, particularly after the multiple runs with tech support. My 89 year mom has dementia and calls us obsessively when she is agitated, usually first thing in the morning. It was *great* to pick up the landline when she called today and talj her out of her confusion... rather than ignoring the phone & trying to call her back on my work cell, which is iffy at best in our mountainous area.

THANK YOU Felicia for breaking the logjam. You are the best! ❤️❤️❤️❤️
  • Hardy's avatar
    Hardy
    Moderator
    6 years ago

    Laura,

    I am so glad to hear that you are up running better than before! It was definitely a pleasure helping you out. Thank you so much for your patience and for the compliment! If you ever need assistance, please do not hesitate to reach out. 

    Thanks,

    Felicia