Forum Discussion

Rantsn's avatar
Rantsn
Freshman
7 years ago

Slow Gen5 download speed

I need to know why my download speed is 1.62 and constantly dropping I've tried changing channels but it doesn't work please help this is getting frustrating
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi Rantsn,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

     

     

Rantsn's avatar
Rantsn
Freshman
I should also point out that it's much faster when using it during 2am 8 am free time but during the day and evening it goes to snail pace
Liz's avatar
Liz
Moderator
7 years ago

Hi Rantsn,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

 

 

  • Rantsn's avatar
    Rantsn
    Freshman
    7 years ago
    Thank you for your prompt attention in this matter I am now up and running at good speeds
    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Glad to hear it, Rantsn, thanks for letting me know!