Forum Discussion

Rantsn's avatar
Rantsn
Freshman
7 years ago

Slow Gen5 download speed

I need to know why my download speed is 1.62 and constantly dropping I've tried changing channels but it doesn't work please help this is getting frustrating
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi Rantsn,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator

Hi Rantsn,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 6, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109896273 if you need to reschedule. Please let us know how the site visit goes.

 

 

Rantsn's avatar
Rantsn
Freshman
7 years ago
Thank you for your prompt attention in this matter I am now up and running at good speeds
  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Glad to hear it, Rantsn, thanks for letting me know!