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Trijfree's avatar
Trijfree
Freshman
2 years ago

Slow inconsistant connection

My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...
Performance
Damian's avatar
Damian
Moderator
2 years ago
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Trijfree

 

Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian

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maratsade
Distinguished Professor IV
2 years ago
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Thank you, Damian! 

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inconsistant connection","id":"message:140216","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:43974"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140216"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140216"},"body@stripHtml({\"truncateLength\":200})":"My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that...","body@stringLength":"1595","rawBody":"My connection is terrible. My equipment was just replaced. I spent 45 minutes on the phone with support yesterday and kept being told everything is good. Here are the test results. As you can see that is not true. I have had hughesnet for years. I have worked remote desktop with hughesnet for years and there is something very wrong with the service I am getting. Below are my results. graph results at: https://testmy.net/quickstats/Tjfree Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Thu Jul 06 2023 @ 12:28:14 pm UP 4 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 2KyNnBvmW Thu Jul 06 2023 @ 12:27:28 pm DN 25 MB 1.42 0.18 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us fNiFSCXXg Thu Jul 06 2023 @ 11:53:37 am UP 1.3 MB 1.32 0.17 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0hjkC5JRC Thu Jul 06 2023 @ 11:52:24 am DN 25 MB 1.51 0.19 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us t281fLEWf Thu Jul 06 2023 @ 11:49:36 am UP 4 MB 2.03 0.25 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us gh4X7xI-n Thu Jul 06 2023 @ 11:49:00 am DN 2.3 MB 1.2 0.15 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us xRKF4PZe6 Thu Jul 06 2023 @ 11:46:42 am DN 2.3 MB 2.37 0.3 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us 0x2ernmTm Thu Jul 06 2023 @ 11:30:54 am DN 25 MB 0.42 0.05 Tjfree 2.12148E+13 hughes_network_syste 60----ford-va-us RbEFwJ6ZB","kudosSumWeight":1,"postTime":"2023-07-06T12:39:34.057-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:140216_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8649},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:140216":{"__typename":"Conversation","id":"conversation:140216","solved":false,"topic":{"__ref":"ForumTopicMessage:message:140216"},"lastPostingActivityTime":"2023-07-17T18:29:23.893-04:00","lastPostTime":"2023-07-17T18:29:23.893-04:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:140216":{"__typename":"ModerationData","id":"moderation_data:140216","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140216_1":{"__typename":"Revision","id":"revision:140216_1","lastEditTime":"2023-07-06T12:39:34.057-04:00"},"ForumReplyMessage:message:140325":{"__typename":"ForumReplyMessage","id":"message:140325","conversation":{"__ref":"Conversation:conversation:140216"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":140325,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow inconsistant connection","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140325"},"parent":{"__ref":"ForumReplyMessage:message:140324"},"body":"

Thank you, Damian! 

","body@stringLength":"31","rawBody":"

Thank you, Damian! 

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Trijfree

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\n

Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. maratsade I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian

","body@stringLength":"1056","rawBody":"

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\n

Thank you for attempting to do that. At this point that sort of confirms that there are no other issues causing your problems. This means we will have to wait until the beam has been repaired/fixed. If you are still experiencing issues after, this would constitute a guaranteed escalation as the beam issue would be ruled out. I do apologize for the inconvenience and as soon as I am updated, I will relay the update here. I hope this is fixed soon to and usually does get fixed within a somewhat reasonable timeframe. -Damian

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