Forum Discussion

RiverDog's avatar
RiverDog
Sophomore
4 years ago

Slow Speed

I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Performance
  • RiverDog's avatar
    RiverDog
    4 years ago

    Good Morning Liz,

    Let's start your day right. After extensive testing I think I have found the problem. I had an older  switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8  

     

    I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!

maratsade's avatar
maratsade
Distinguished Professor IV

Maybe it's a dish misalignment...the HN reps on this site can run remote diagnostics to see how everything is working.  Not sure what to tell you about the password...I hope someone else here will have some ideas. 

RiverDog's avatar
RiverDog
Sophomore
4 years ago

Dish alignment was one of the possible problems or it could be the modem. This has been operational since Jan 2018. I was a network admin for many years, things break...

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Things sure do break.  The admins will be able to run remote diagnostics and you can go from there. I hope you hear soon.