Forum Discussion
Slow Speed
I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
Good morning RiverDog,
Thanks for reaching out. I tried running diagnostics on your site but can't communicate with the modem. Do you occasionally leave the modem disconnected?
-Liz
- I normally never shut it off. we did have a few storms come through last night, possibly that was when you attempted to access the modem. Today is clear and sunny.
Thanks for the clarification RiverDog. I ran the diagnostic right before posting a little over half an hour ago. Tried running it again now and still can't reach the modem. I can dispatch a complimentary tech at the earliest available slot to review your site and address any issues. Do you have a preference for morning or afternoon visits?
-Liz
Ah, hold on, the diagnostics did finally complete. Looks like you're currently under the Fair Access Policy and have been so since June 29. Does that line up with when you noticed the slower speeds?
-Liz
- No I've been having problems since before March, You can look at the speed tests on your website. If I can add an attachment I'll enclose a PDF. Due to health problems any tech visits would be better in the afternoon.
