Forum Discussion

RiverDog's avatar
RiverDog
Sophomore
4 years ago

Slow Speed

I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Performance
  • RiverDog's avatar
    RiverDog
    4 years ago

    Good Morning Liz,

    Let's start your day right. After extensive testing I think I have found the problem. I had an older  switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8  

     

    I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!

Liz's avatar
Liz
Moderator

Good morning RiverDog,

 

Thanks for reaching out. I tried running diagnostics on your site but can't communicate with the modem. Do you occasionally leave the modem disconnected?

 

-Liz

RiverDog's avatar
RiverDog
Sophomore
4 years ago
I normally never shut it off. we did have a few storms come through last night, possibly that was when you attempted to access the modem. Today is clear and sunny.
  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Thanks for the clarification RiverDog. I ran the diagnostic right before posting a little over half an hour ago. Tried running it again now and still can't reach the modem. I can dispatch a complimentary tech at the earliest available slot to review your site and address any issues. Do you have a preference for morning or afternoon visits?

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Ah, hold on, the diagnostics did finally complete. Looks like you're currently under the Fair Access Policy and have been so since June 29. Does that line up with when you noticed the slower speeds?

     

    -Liz

    • RiverDog's avatar
      RiverDog
      Sophomore
      4 years ago
      No I've been having problems since before March, You can look at the speed tests on your website. If I can add an attachment I'll enclose a PDF. Due to health problems any tech visits would be better in the afternoon.
      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Thanks.

         

        I'm seeing something connected to the modem called "Archer_C7" with bad device health with high packet loss according to the diagnostics. Is that the computer you're using? Do you have another device to test with the modem or on the network to see if speeds are consistently slower than normal on other devices?

         

        For your convenience I've sent you a complimentary token to apply to troubleshoot while outside of the Fair Access Policy.

         

        -Liz