Forum Discussion
Slow Speed
I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
Thanks for the link, this helps. I also appreciate your patience and understanding. Regarding your Voice service, thankfully, whether you have data or not, your HughesNet Voice service will still work.
-Liz
Just a little more info, I attempted a 12 hour test and it never completed and also wasn't recorded. I had this message on the screen.
" Secure Connection Failed"
"An error occured during a connection to dallas7.testmy.net"
"The page you are trying to view cannot be shown because the authenticity of the received data could not be verified"
"Please contact the website owners to inform them of this problem"
Around midnight I started using my tablet and after about 15 minutes I lost all internet.That lasted about 20 minutes than everything was normal. Around 4:30 AM I tried a 25MB test and I checked it at 4:56 and it had completed 1.3MB and was locked up. I startea another 25MB at 5:00AM and received the "Secure Connection Failed" error again with the only difference bet the server was at ny.testmy.net. The computer power settings is set to never shut off (except the monitors) I have done a SFC check with no errors.
Hi RiverDog,
Thank you, I do see in your test results that no new tests with the 25 MB file size were recorded. Looking at your account now, I do see that you have the data tokens applied. So did you try to run a few individual speed tests using the 25 MB file size (not including the 12 hr test, we normally don't request those) while running on token data?
I'd like to confirm what speeds you're getting while using token data.
-Liz
I never finished using the desktop system. It would get a little less than 2 MB and just quit working. i've waited over 20 minutes and there was no change. I hocked my laptop up and ran 4 tests at 25MB. I averaged from 14.85 to 8.32 MB. this tells me there is something in the desktop not working right. I still think there are other problems, possibly in the modem since I can't access the WIFI area. I could also be alignment. let me see if I can see what's happening on this end and leave the ticket open. Unless i hear from you it will probably be a couple of days or so. Here's a link to my last test results.
https://testmy.net/db/yfwWzfbHc
Thank you,
Good you were able to discern that something may be off with the desktop computer.
As for accessing the wifi settings, if admin is no longer working you can try these steps to reset the modem and wifi password:
-Simultaneously press the reset button in the back and the WPS button in the front.
-Release the reset button, don't hold it down.
-Keep the WPS button held down for 30 seconds or until any LED other than Power comes back on.
You should now be able to log into the wifi settings of the mode using the default credentials on the back of the modem.-Liz
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
Good morning RiverDog,
That's amazing! I like your logical approach; so happy you found the culprit! Thank you for the kind words, and I appreciate your understanding. Have a great Friday and rest of your weekend!
Thanks,
Liz
