Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

Amanda's avatar
Amanda
Moderator
Good morning dhorwath,

Just a heads up, the engineer on your case provided an update. He let me know that there is a planned expansion in the next 2-3 weeks for your beam. This will provide a lot of relief for the night time speeds which will continue all the way up until we release Gen5. I will apply a discount for the next 6 months while the work is completed.  Please let me know if you have any questions.

Thank you
Amanda
pentangle's avatar
pentangle
Sophomore
8 years ago

How about a price reduction across the board, since this seems to be a common problem. I pay for speeds "up to 15Mbps", but have been told repeatedly that 60% of that is "normal". I could live with that if you could provide that speed AT ALL TIMES, not 20's in the mornings and 1Mbps or less when I'm home and wanting to stream something later in the day. A 9Mbps average is not what I pay for.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    "I pay for speeds "up to 15Mbps", but have been told repeatedly that 60% of that is "normal"."

     

    Up to means that the speed can be anything from 0 to 15. Speeds are not guaranteed.

     

    HughesNet service is available in the contiguous U.S. with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.

     

    Source: http://legal.hughes.com/SubAgree-01-01-15.cfm

     

    If you subscribed on or after March 10, 2017, then the terms are

     

    HughesNet® service is available in the contiguous U.S., Alaska and Puerto Rico with an unobstructed view of the southern sky, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

     

    Source: http://legal.hughes.com/SubAgree-03-16-17.cfm

    • dhorwath's avatar
      dhorwath
      Sophomore
      8 years ago

      bump

      • dhorwath's avatar
        dhorwath
        Sophomore
        8 years ago

        is there an option to get on Gen 5 ?