Forum Discussion
Slow speeds only in prime time hours
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
sounds like mis-communication or a stretch of the truth on your part. I've spoken with techs on the phone and on here, and no one thinks under 1mbps is acceptable. I've never been told that it is, only down to 60% speed is. For me, that would be 9mps. Heck I'd be happy with 2 or 3, I can at least stream with that.
Amanda, anything from the engineers?
No stretch of truth. Literally what I have been told. As you can tell I am frustrated. You have a ton more patients that I do. by the looks of this you are just under 2 months into this and judging by the comments have not seen any improvments. How is that ok?
I also understand that its Satelite internet and things are not perfect. I don't have unrealistic expectations of the service. I don't want to be able to have 5 devices on or multiple video streams going. I do however want to be able to send an e-mail with a 2 MB file attached or I want to be able to watch ONE video stream consistently between 5 PM and 11 PM.
