Forum Discussion
Slow speeds only in prime time hours
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it. The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have. With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g. Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.
thanks Amanda!
I have been dealing with this same thing as well. I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract. Reading all the post on this community site just confirms to me that they have oversold their technology and don't have the bandwidth to keep up with their customers.
During troubleshooting and getting speeds of under a 1 Meg I litterally have been asked if I can get to google.com....when I answered yes he said "so your internet works" I said no it does not....not at night when I am at home. He said "it works, it just does not work for you" If bringing up the simplest, smallest web site is their definition of "working" and speeds under a meg are acceptable on a "up to 15 meg" service, I guess I just don't get it.
I have asked to be let out of my contract due to the poor service issues and have been told no. I have submitted a complaint to the Federal Comunicaton Commisson and been told no, the service is within what Hughesnet considers normal speeds. I submitted a DTCP compliant and was told the same thing.
READ YOUR COMMUNITY BOARD.
This is not beam issue or a safe mode issue. You have oversold your bandwidth and you are not delivering the product to your customers. Period. 100 bucks a month.......
"I have talked to a bunch of people at hughesnet.....one thing I will say is they stick to their guns on not letting you out of a contract. "
I have been on this site for a while and have seen them let people out of a contract in some circumstances. I hope your issue will get resolved soon.
thanks me too. :)
strange development. Now the internet keeps cutting out, it was doing it over the weekend and now again today. I wonder if someone is doing something on my account? It will start working again several minutes later, or if I re-start the modem
My guess, and it is a guess, is that the gateways are being worked on, on the fly, as the new Gen5 service is added beam by beam.
Hughes never was one to post many if any reports of network conditions.
Usually we could pick up some info here in the Community but it has been strangely quiet of late.
