Forum Discussion

Courtney1980's avatar
Courtney1980
Freshman
2 years ago
Solved

Slow Speeds with Fusion

Just switched to Fusion, first month worked wonders even after priority data ran out. Kids were able to get into the classes, stream their teachers, even without priority data. Now pages are barely l...
Performance
  • Remy's avatar
    Remy
    2 years ago

    Courtney1980.

     

    After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
2 years ago

Courtney1980.

 

After running diagnostics, we're going to see if a modem swap will do the job. It seems your modem has been consistently experiencing unexpected reboots and errors. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if the new modem solves this issue!

 

Thanks,

Remy

Courtney1980's avatar
Courtney1980
Freshman
2 years ago

Thank you so much!