Forum Discussion

Bob5's avatar
Bob5
Sophomore
8 years ago

Somebody please help!!

I Have been having problems with my Modem. My receive LED is burnt out. Otherwise my system is fine. I chatted earlier here is Transcript 22 PM Kate Seasons: Hello, Robert. Thank you for contac...
  • Bob5's avatar
    Bob5
    8 years ago

    Got my new modem. Everything installed properly and is working fine. Yes I have a receive light again! Here is my speed test result. Not bad considering it is raining pretty good here.Thanks again Liz! You are Super!

Liz's avatar
Liz
Moderator
8 years ago

Good morning Bob,

 

Thanks for posting, I can certainly send you a modem. Please expect a new one this week.

 

  • Bob5's avatar
    Bob5
    Sophomore
    8 years ago

    Thanks Liz! I appreciate this. I just couldnt justify paying for a service call when my system is getting above average up and download speeds. Not having a receive light has been driving me nuts.When I am watching tv or doing something else I would always glance over to see if there was activity on my modem.If my receive light was blinking I always knew there was unauthorized downloading going on. You are the best!

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi Robert,

      Thanks! I totally understand, do let me know how the new modem works out for you. Please don't forget to return your old modem in the box the new one comes in; the return label should be in the outer pouch.

      • Bob5's avatar
        Bob5
        Sophomore
        8 years ago

        Got my new modem. Everything installed properly and is working fine. Yes I have a receive light again! Here is my speed test result. Not bad considering it is raining pretty good here.Thanks again Liz! You are Super!