Forum Discussion
Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
I'm not there and its busy work. No way a video streaming app is going to create slow speed test results.
I need results. Again, I am not there so there's no point in me updating those apps and proving that I did.
I explained all of this above. There is a problem and I need it resolved - and updating Hulu isn't going to fix the testmy results. $&#*@?
Now, all of that being said, if I have to jump through hoops before they are "allowed" to escalate - then just say it.
BTW, this isn't a CO-OP I'm a paying customer and expect better. I'm not going to apologize for my frustration either.
I need results. Again, I am not there so there's no point in me updating those apps and proving that I did.
I explained all of this above. There is a problem and I need it resolved - and updating Hulu isn't going to fix the testmy results. $&#*@?
Now, all of that being said, if I have to jump through hoops before they are "allowed" to escalate - then just say it.
BTW, this isn't a CO-OP I'm a paying customer and expect better. I'm not going to apologize for my frustration either.
I understand your frustration and sympathise with your situation -- still, the reality is, you need to follow their troubleshooting steps if you want to at least have a chance at service improvement. They're not asking you to update your apps and do other things because they're bored and want to mess with you; they're asking you to do these things to help them figure out what's going on -- they don't live with you, so they need you to do troubleshooting, especially since your equipment is running as expected (state code 0.0.0); this indicates there is a problem on your side. Takes a while to do the detective work to figure out what's going on.
If you're not willing to follow their instructions, that's your right, of course, but since their tech support depends on your following their instructions, you're painting yourself into a corner here and you're getting stuck. Your other option, of course, is to find alternative services, if they are available in your area.
