Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

bronccat's avatar
bronccat
Junior
I would think that actual communication is warranted at this point.

I desperately reached out yesterday via chat (from elsewhere) and was told that "I was informed to inform you that the issue has been sent to the corporate office and that the will be notifying you from their office".

That's was literally what was sent - right before I asked for a transcript twice and was told "Do to security concerns we do not email out information"
Again verbatim.

Also was told on FB messenger that this would be addressed and haven't heard a peep since last week. Nor have my messages been read.

Please put me in direct contact with someone who can address this.
Liz's avatar
Liz
Moderator
5 years ago

Hi bronccat,

 

Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

 

Thank you for your cooperation and understanding.

 

-Liz