Forum Discussion

Reggie's avatar
Reggie
Teaching Assistant
7 years ago

Speed

This is just too much. Or should I say too slow?   https://testmy.net/quickstats/Reggie59 I have done all the troubleshooting. Checked gateway weather clear. What do I do next?
Performance
  • Liz's avatar
    Liz
    7 years ago

    Ah ok thanks for the added clarification, looking forward to the test results.

     

     

Liz's avatar
Liz
Moderator
7 years ago

Hi Reggie,

 

Thanks for posting. I pulled up your account and ran diagnostics. For the most part your system looks fine, however I would like to make an adjustment to your modem to check on something. Please let me know when I may make this adjustment, as this will temporarily and briefly kick you offline.

 

 

  • Reggie's avatar
    Reggie
    Teaching Assistant
    7 years ago

    Any time that is good for you will work for me.

     

    Thank you for the quick response.

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Thanks Reggie, I'm done with the adjustments. Please let me know if those slow speeds are persisting, right now our diagnostics are showing above your Gen 4 plan speeds:

       

      Execution time: 2018-04-09 21:17:39
      Upload speed (kb/sec): 617.899
      Download speed (kb/sec): 14547.391
      Round trip ping time (msec): 576
      Packet loss rate (%): 0

       

      Plus your two latest testmy.net speed tests from today exceed even this download test result. Please let me know.

       

       

      • Reggie's avatar
        Reggie
        Teaching Assistant
        7 years ago

        The speeds start dropping after 5PM. I will do a few speed test later tonight.

         

        Thank you & have a good night.