At first I was getting a green status indicator but none of our phones or tvs could connect although it was showing internet access and then suddenly it switched to a red status code of 22.3.19 and no one being able to connect and it also saying no internet connection. There is no bad weather and this actually happens at least twice a day. It usually comes back after 30 min to an hour but this time, nothing! š©
At first I was getting a green status indicator but none of our phones or tvs could connect although it was showing internet access and then suddenly it switched to a red status code of 22.3.19 and no one being able to connect and it also saying no internet connection. There is no bad weather and this actually happens at least twice a day. It usually comes back after 30 min to an hour but this time, nothing! š©
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Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141841"},"body":"AshleyRae,
\n\n
I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't able to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this!
\n\n
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
\n\n
Thanks,
\nRemy
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"repliesCount":0,"postTime":"2024-02-20T12:12:32.924-05:00","lastPublishTime":"2024-02-20T12:12:32.924-05:00","metrics":{"__typename":"MessageMetrics","views":3057},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:141812/message:141841","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"619","rawBody":"AshleyRae,
\n\n
I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't able to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper look into this!
\n\n
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
\n\n
Thanks,
\nRemy
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141841_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:72261":{"__typename":"User","id":"user:72261","uid":72261,"login":"sfry","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-20T20:28:48.276-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"entityType":"USER","eventPath":"community:ssqng67387/user:72261"},"ModerationData:moderation_data:141816":{"__typename":"ModerationData","id":"moderation_data:141816","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141816":{"__typename":"ForumReplyMessage","uid":141816,"id":"message:141816","revisionNum":1,"author":{"__ref":"User:user:72261"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:141812"},"conversation":{"__ref":"Conversation:conversation:141812"},"subject":"Re: Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141816"},"body":"I've had similar issues. Last Saturday they came and put on the new round dish-previously is was the older oval one. Hoping that fixes things. Not sure what dish shape you have but thought I would share.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-02-19T10:55:33.851-05:00","lastPublishTime":"2024-02-19T10:55:33.851-05:00","metrics":{"__typename":"MessageMetrics","views":3123},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:141812/message:141816","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDE0MTg0MywxNDE4NDM","node":{"__ref":"ForumReplyMessage:message:141843"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"222","rawBody":"I've had similar issues. Last Saturday they came and put on the new round dish-previously is was the older oval one. Hoping that fixes things. Not sure what dish shape you have but thought I would share.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141816_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:141843":{"__typename":"ModerationData","id":"moderation_data:141843","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141843":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:148285"},"id":"message:141843","revisionNum":1,"uid":141843,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:141816"},"conversation":{"__ref":"Conversation:conversation:141812"},"subject":"Re: Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141843"},"body":"I also received the new one once we āupgradedā to the Jupiter one
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-20T12:27:23.860-05:00","lastPublishTime":"2024-02-20T12:27:23.860-05:00","metrics":{"__typename":"MessageMetrics","views":3083},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:141812/message:141843","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"78","rawBody":"I also received the new one once we āupgradedā to the Jupiter one
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141843_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:21490":{"__typename":"User","id":"user:21490","uid":21490,"login":"maratsade","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:21490"},"ModerationData:moderation_data:141814":{"__typename":"ModerationData","id":"moderation_data:141814","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141814":{"__typename":"ForumReplyMessage","uid":141814,"id":"message:141814","revisionNum":2,"author":{"__ref":"User:user:21490"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:141812"},"conversation":{"__ref":"Conversation:conversation:141812"},"subject":"Re: Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141814"},"body":"Bad weather at the location of the ground station (and this is always in another state from where the modem is) can also affect connection. But the issue can also have other causes.
Is the code 22.3.19 or 22.3.1? What does it say next to the code? Usually there is an explanation of what it means.
The reps here can check your modem remotely, so please leave it plugged in so they can access it.
EDIT: When your phones and TVs weren't connecting, did you do anything to try to fix the issue?
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Bad weather at the location of the ground station (and this is always in another state from where the modem is) can also affect connection. But the issue can also have other causes.
Is the code 22.3.19 or 22.3.1? What does it say next to the code? Usually there is an explanation of what it means.
The reps here can check your modem remotely, so please leave it plugged in so they can access it.
EDIT: When your phones and TVs weren't connecting, did you do anything to try to fix the issue?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141814_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:141842":{"__typename":"ModerationData","id":"moderation_data:141842","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141842":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:148285"},"id":"message:141842","revisionNum":1,"uid":141842,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:141814"},"conversation":{"__ref":"Conversation:conversation:141812"},"subject":"Re: Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141842"},"body":"
Yes, this is the first time Iāve actually seen the code as 22.3.19 itās usually just 22.3.1 so Iām not sure what could be going on. I did unplug the box and weāre just waiting to see if that helps. Thanks for your response š
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-20T12:26:26.971-05:00","lastPublishTime":"2024-02-20T12:26:26.971-05:00","metrics":{"__typename":"MessageMetrics","views":3066},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:141812/message:141842","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"312","rawBody":"Yes, this is the first time Iāve actually seen the code as 22.3.19 itās usually just 22.3.1 so Iām not sure what could be going on. I did unplug the box and weāre just waiting to see if that helps. Thanks for your response š
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-19T10:56:57.805-05:00","lastPublishTime":"2024-02-19T10:56:57.805-05:00","metrics":{"__typename":"MessageMetrics","views":3120},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:141812/message:141817","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjB8aW50LDE0MTgyMCwxNDE4MjA","node":{"__ref":"ForumReplyMessage:message:141820"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"252","rawBody":"Can someone explain this ground station thing to me. I've had hughes.net for 20+ years and it was only either my own downpour or too much snow on my own dish that impacted my signal....not weather else where. Is this with the new jupiter set up?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141817_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:141820":{"__typename":"ModerationData","id":"moderation_data:141820","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:141820":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:141820","revisionNum":2,"uid":141820,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:141817"},"conversation":{"__ref":"Conversation:conversation:141812"},"subject":"Re: Status code 22.3.19","moderationData":{"__ref":"ModerationData:moderation_data:141820"},"body":"No, it's always been like this. The signal from space goes to a ground station (edit: also called gateway), which receives the signal and forwards it to your modem. The ground stations are always located in another state from where your modem is, and weather at the location of the ground station can impact the ground station's ability to receive the signal, and to send you the signal.
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No, it's always been like this. The signal from space goes to a ground station (edit: also called gateway), which receives the signal and forwards it to your modem. The ground stations are always located in another state from where your modem is, and weather at the location of the ground station can impact the ground station's ability to receive the signal, and to send you the signal.
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