Forum Discussion

prsmart's avatar
prsmart
Sophomore
8 years ago

System light blinking

We had a close lightning strike yesterday evening, and since then my HT1100 modem ONLY has the system light blinking. No other lights are on. Any assistance would be appreciated.
  • Liz's avatar
    Liz
    8 years ago

    You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

     

     

prsmart's avatar
prsmart
Sophomore
Thank you!
Liz's avatar
Liz
Moderator
8 years ago

You're welcome! The replacement modem I've sent should have a return label in the outer pouch, so you may send your old modem back in the same box. Since you purchased your HughesNet equipment, you don't have to return it, but it's an alternative to finding your local e-cycling center to recycle your modem.

 

 

  • prsmart's avatar
    prsmart
    Sophomore
    8 years ago

    Sorry for the delay in answering, but we have had days of rain with hurricane Harvey! Thank goodness it's stopped in our area now.

    The modem did fix my problem. Thank you.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi prsmart,

     

    No worries, thank you for your update. I'm so glad the rain has stopped in your area and the new modem helped! The community is here to help, so drop by if you need any more assistance.

     

  • prsmart's avatar
    prsmart
    Sophomore
    8 years ago

    I did not return the old modem because this message said it was not required. Now, I've received a message from Hughes saying they've not received the modem and will be billing my account if not received.

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Thanks for the heads up, prsmart! I've manually received the modem in our system so it doesn't require any further action from you.