Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

halldcaz_1's avatar
halldcaz_1
New Poster

I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  So much for providing a solution.  

 

Don 

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

She probably got a report from the email techs. Are you still having issues with a third party app you use for your email? Liz , Remy , or Damian can look into this for you. 

 

halldcaz_1 wrote:

I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  

 

Don 

 

  • halldcaz_1's avatar
    halldcaz_1
    New Poster
    4 years ago

    -When did you first notice this issue?

    Last Friday October 29th.  All the emails weren't working but on Monday three email accounts started working but our primary email still won't download keeps telling incorrect password. 

     

    -Which mail client are you using?

    Microsoft Live Mail

     

    -Is this happening on multiple devices?

    We only use our main desktop to download the emails

     

    -Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)

    Yes we can access our emails via webmail - that is how I tested the password to see if it is still correct.  

     

    -Private message me which e-mail addresses are currently affected.

    halldcaz_1 is the one we cannot download.  

     

    Thank you for your understanding

    Don

    • RobertOder's avatar
      RobertOder
      Junior
      4 years ago

      we use outlook on PCs, and Mail on Macintoshes.  All accounts went down.  we were able to use webmai


      Same problems on both.  Started last Friday.  working now.

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi halldcaz_1,

       

      Thanks for the details, I've escalated this to our email admins. I'll post back once I have any news or instructions. Your cooperation, patience, and understanding are much appreciated.

       

      Robert, I appreciate you confirming that it's resolved, happy to see it!

       

      -Liz

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Hi halldcaz_1,

         

        Quick turnaround from the email admins- we'd like to see if this issue persists on a test e-mail account.

         

        At your convenience, please create a new HughesNet e-mail account and add it to Microsoft Live Mail.

         

        If you're still unable to access this test account via your email client, please privately message me the test e-mail address and its password so our admins can investigate further.

         

        Thanks,

        Liz