Forum Discussion

Hutchins741's avatar
Hutchins741
Spectator
8 years ago
Solved

Very Slow 103 Kbps

During bonus hours with plenty of bonus data remaining we get download speeds less than 1 Mbps and this morning 103 Kbps. We like to stream music, but cannot. We have filed 2 complaints with the gover...
Performance
  • maratsade's avatar
    maratsade
    8 years ago

    If you have filed complaints with a government agency (I imagine it's the agency that has consistently given Hughesnet awards and accolades), you will need to wait for formal replies from the company, and they have 30 days to answer.  You will not be able to have your concerns addressed here. If you had brought your concerns here first, you might have had a resolution much sooner, as this site connects you with high level customer service at the corporate level. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

If you have filed complaints with a government agency (I imagine it's the agency that has consistently given Hughesnet awards and accolades), you will need to wait for formal replies from the company, and they have 30 days to answer.  You will not be able to have your concerns addressed here. If you had brought your concerns here first, you might have had a resolution much sooner, as this site connects you with high level customer service at the corporate level. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.