Forum Discussion
VERY slow email access
I just changed out my old machine for a new one, multi core, intel i5 64 bit machine with 12 gig of ram. at first email was loading normally, now it takes sometimes three tries to access it. After si...
Liz,
My Contact Lists and emailed lists are back. Everything seems to be fine.
Thank you.
Bill R
If you have any extensions installed in your browser, it's possible that one (or more) of them is causing an issue. I would try disabling all of them, then testing to see if it makes any difference. If it does, add them back in one by one to see which one it is that's causing the problem.
It would also be a good idea to try an alternate browser.
Also, I would try power cycling your modem. To do so, shut down your PC, unplug the HughesNet modem from the power outlet, wait at least one minute, plug it back in, then wait at least five minutes before starting your device and trying again.
One last thing would be clearing your DNS cache, though if you've restarted your computer it would have done it for you. To manually clear the DNS cache, bring up the Command Prompt and type "ipconfig /flushdns", without the quotes, and hit enter. Please note there's a space between the g and /.
I have tried all of those suggestions GABU and still the same, It eventually comes up but much much slower than it was
Email seems to be working ok this morning, TY GabeU
I guess I spoke too soon, email is doing the same thing again. Very slow loading
Good morning wgrobison1,
Thanks for reaching out. Is it just the HughesNet webmail that loads slowly? How do other pages load for you? Please walk me through how exactly you're accessing webmail starting with the URL you go to first when you launch your browser.
If you have another device to try, does the slowness persist there?
If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
