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GabeU
Distinguished Professor IV
7 years ago
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kf4ipc wrote:

I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet.  

How is it that you are turning your WiFi off?  Unless you are completely disabling the WiFi in the HT2000W modem it's possible that something is still connecting and still using the data.  You can see what is connected, and what was connected, to the HT2000W modem here.  

 

From what service are you watching the videos?  Is it streaming or something like Youtube?   

 

If the device(s) you have been trying to watch the video(s) on is connected via WiFi, do you have a device with which you can connect via LAN cable and try that way?  If so, you should also try it while the WiFi is disabled in the HT2000W modem.  That way it ensures that no WiFi device is sapping any bandwidth while you are trying to stream.  You can disable the WiFi in the HT2000W modem with the following instructions.  It's a copy/paste from another thread, so it sounds a little impersonal.  

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  

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buffering, Slow loading web pages and timing out, Data loss","id":"message:108758","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:76703"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:108758"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108758"},"body@stripHtml({\"truncateLength\":200})":" I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time...","body@stringLength":"984","rawBody":"

I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time out. I wasn't out of data at the time and it doesn't mater the time of day. I have good signal strength and when I do a speed test it will show 20 Mbps or better. I have also tried my laptop that is almost new so it is not loaded down with stuff running in the background and I get the same results. I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet. If I knew Satellite Internet was going to be this bad I would have kept my DSL, at least I could watch videos without them buffering when it worked.

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I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time out. I wasn't out of data at the time and it doesn't mater the time of day. I have good signal strength and when I do a speed test it will show 20 Mbps or better. I have also tried my laptop that is almost new so it is not loaded down with stuff running in the background and I get the same results. I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet. If I knew Satellite Internet was going to be this bad I would have kept my DSL, at least I could watch videos without them buffering when it worked.

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kf4ipc wrote:

I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet.  

How is it that you are turning your WiFi off?  Unless you are completely disabling the WiFi in the HT2000W modem it's possible that something is still connecting and still using the data.  You can see what is connected, and what was connected, to the HT2000W modem here.  

 

From what service are you watching the videos?  Is it streaming or something like Youtube?   

 

If the device(s) you have been trying to watch the video(s) on is connected via WiFi, do you have a device with which you can connect via LAN cable and try that way?  If so, you should also try it while the WiFi is disabled in the HT2000W modem.  That way it ensures that no WiFi device is sapping any bandwidth while you are trying to stream.  You can disable the WiFi in the HT2000W modem with the following instructions.  It's a copy/paste from another thread, so it sounds a little impersonal.  

 

If you are unaware of how to disable the WiFi in the HT2000W, please see \"How do I manage my built in WiFi modem?\" in this PDF.  Please be sure to click \"Save Settings\" after unchecking \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  

","body@stringLength":"2126","rawBody":"
 wrote:

I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet.  

How is it that you are turning your WiFi off?  Unless you are completely disabling the WiFi in the HT2000W modem it's possible that something is still connecting and still using the data.  You can see what is connected, and what was connected, to the HT2000W modem here.  

 

From what service are you watching the videos?  Is it streaming or something like Youtube?   

 

If the device(s) you have been trying to watch the video(s) on is connected via WiFi, do you have a device with which you can connect via LAN cable and try that way?  If so, you should also try it while the WiFi is disabled in the HT2000W modem.  That way it ensures that no WiFi device is sapping any bandwidth while you are trying to stream.  You can disable the WiFi in the HT2000W modem with the following instructions.  It's a copy/paste from another thread, so it sounds a little impersonal.  

 

If you are unaware of how to disable the WiFi in the HT2000W, please see \"How do I manage my built in WiFi modem?\" in this PDF.  Please be sure to click \"Save Settings\" after unchecking \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  

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Hi kf4ipc, 

\n\n

 

\n\n

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

\n\n

 

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Hi kf4ipc, 

\n\n

 

\n\n

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

\n\n

 

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Video buffering, Slow loading web pages and timing out, Data loss","moderationData":{"__ref":"ModerationData:moderation_data:108795"},"body":"

I mostly watch videos on You-tube and I also have videos that I have to watch for training on several different equipment manufactures websites. As far as turning off wifi, I go into the wifi settings and unchecked ssid enable and save on each of the 4 sections. Normally all I see on devices connected is my desktop (Wired) , 2 cell phones and my laptop (wifi) when it is turned on.  My plan just reset on the 19th and I haven't used my computer (turned off) or wifi (turned off) since Friday,  and it already says that I have used almost 600 MB in one day, at this rate I'll be out of data half way through the month. 

Service Plan Data
97% REMAINING
491.0 MB Used
19509.0 MB Available
Bonus Zone
99% REMAINING
113.0 MB Used
49887.0 MB Available
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I mostly watch videos on You-tube and I also have videos that I have to watch for training on several different equipment manufactures websites. As far as turning off wifi, I go into the wifi settings and unchecked ssid enable and save on each of the 4 sections. Normally all I see on devices connected is my desktop (Wired) , 2 cell phones and my laptop (wifi) when it is turned on.  My plan just reset on the 19th and I haven't used my computer (turned off) or wifi (turned off) since Friday,  and it already says that I have used almost 600 MB in one day, at this rate I'll be out of data half way through the month. 

Service Plan Data
97% REMAINING
491.0 MB Used
19509.0 MB Available
Bonus Zone
99% REMAINING
113.0 MB Used
49887.0 MB Available
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kf4ipc wrote:

........................  My plan just reset on the 19th and I haven't used my computer (turned off) or wifi (turned off) since Friday,  and it already says that I have used almost 600 MB in one day, at this rate I'll be out of data half way through the month. 

 

  IMO you must still have a data leech out there somewhere.  It's very easy to make a mistake and leave a radio enabled.  I always go to wifi, advanced settings, wireless, and uncheck both radios there.  This has the advantage of turning off the wifi light on the front of the modem, so you can instantly see the state of your wifi.

 

  If either one of the two cell phones you mentioned is an Iphone, that could be your problem,  Iphones can use gigs of data in a short period of time.

 

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 wrote:

........................  My plan just reset on the 19th and I haven't used my computer (turned off) or wifi (turned off) since Friday,  and it already says that I have used almost 600 MB in one day, at this rate I'll be out of data half way through the month. 

 

  IMO you must still have a data leech out there somewhere.  It's very easy to make a mistake and leave a radio enabled.  I always go to wifi, advanced settings, wireless, and uncheck both radios there.  This has the advantage of turning off the wifi light on the front of the modem, so you can instantly see the state of your wifi.

 

  If either one of the two cell phones you mentioned is an Iphone, that could be your problem,  Iphones can use gigs of data in a short period of time.

 

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kf4ipc 

 

I know you say you have everything turned off and nothing connected, but it sounds to me like there is still something using data.  But, there is a test that should be run to verify whether this is the case.  It's called a modem isolation test.  It's basically disabling the WiFi, then with a LAN cable connected computer taking a snapshot of the HughesNet Usage Meter with your desktop clock in the snapshot.  Then disconnect the LAN cable, wait at least four hours (overnight is fine), then reconnect the LAN cable and take a snapshot of the HughesNet Usage Meter with your desktop clock in the picture.  Then, post both snapshots into a reply.  Do not unplug the HughesNet modem while the test is being performed, as that will negate the purpose of the test.  

 

This test will determine whether the leak is on HughesNet's end or your end.  The instructions from a copy/paste...

 

-------------------------------------------------------------------------

 

Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with HughesNet or your local network..

\"photo

1: Disabled the WiFi in the HT2000W modem.
2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen.
3: Disconnect the LAN cable from the modem, noting the date and time of disconnect.
4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered.
5: Reconnect the LAN cable to the modem, noting the date and time of reconnect.
6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer.
7: Post your screenshots to the community.

Please DO NOT unplug the modem power after running the test. The reps need to be able to reconcile the test results with the modem logs, and disconnecting the power from the modem erases those logs.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.

If you don't know how to disable the WiFi in the HT2000W, please see \"How do I manage my built-in WiFi modem?\" in this PDF. Please be sure to click \"Save Settings\" after unchaining \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

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I know you say you have everything turned off and nothing connected, but it sounds to me like there is still something using data.  But, there is a test that should be run to verify whether this is the case.  It's called a modem isolation test.  It's basically disabling the WiFi, then with a LAN cable connected computer taking a snapshot of the HughesNet Usage Meter with your desktop clock in the snapshot.  Then disconnect the LAN cable, wait at least four hours (overnight is fine), then reconnect the LAN cable and take a snapshot of the HughesNet Usage Meter with your desktop clock in the picture.  Then, post both snapshots into a reply.  Do not unplug the HughesNet modem while the test is being performed, as that will negate the purpose of the test.  

 

This test will determine whether the leak is on HughesNet's end or your end.  The instructions from a copy/paste...

 

-------------------------------------------------------------------------

 

Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with HughesNet or your local network..

\"photo

1: Disabled the WiFi in the HT2000W modem.
2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen.
3: Disconnect the LAN cable from the modem, noting the date and time of disconnect.
4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered.
5: Reconnect the LAN cable to the modem, noting the date and time of reconnect.
6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer.
7: Post your screenshots to the community.

Please DO NOT unplug the modem power after running the test. The reps need to be able to reconcile the test results with the modem logs, and disconnecting the power from the modem erases those logs.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.

If you don't know how to disable the WiFi in the HT2000W, please see \"How do I manage my built-in WiFi modem?\" in this PDF. Please be sure to click \"Save Settings\" after unchaining \"SSID Enable\" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

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