My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Our devs are logging files so that if this VDS thing happens again they can look back at the files and investigate from there. If it happens again, just drop us a line in this thread, I'll leave it open for you.
It's gone again. I powered the modem about an hour or so ago, and the computer about a half hour ago. I just went to try an HD video on Youtube and the VDS control was there, in my Usage Meter. I clicked on the control, but it wouldn't come up. It just kept saying "Checking". After about 30 or 40 seconds of waiting, I closed the Usage Meter and started it again, and now the VDS control is not there. It's not there on the MyAccount site, either.
I'm going to power cycle the modem in the hopes that it will be there. It's 7:47PM EST right now. I first tried accessing the control on the VDS about twelve minutes or so ago. I know you said they're logging these things, but I thought maybe that info might help, nonetheless. Wish me luck with the power cycle. I'll edit the post as to whether the VDS showed up or not.
Edit: Well, I power cycled the modem (at plug, not through SCC), and while the modem was off I also deleted the HughesNet Usage Meter folder in "C:\Users\Default\AppData\Roaming", which Mark had suggested I try before. It's the same thing to do to fix that annoying Usage Meter JavaScript error that pops up after a sudden power loss. I powered the modem and waited until it was fully up, then started the Usage Meter. I didn't restart my computer. Amazingly, it worked! :)
Oddly enough, though the VDS is now in my Usage Meter again, and the control works this time, it's not showing up on the MyAccount site. I could be that I have to close all open HughesNet pages, or even all open Chrome pages, and then open them again to get it to show up. A page refresh did nothing. I'll try restarting Chrome later.
Edit 2: Sure enough, closing all open Chrome pages and starting anew did the trick. The VDS control is now there on the MyAccount site. :)
I should have just tried all of this before posting, but maybe the logged files, and what I did to solve the issue, or at least what worked to solve it this time, will help the devs in some way.
Happy New Year! :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy:
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Shortly before getting online this evening I power cycled my modem, which had been plugged in since last night. This was a little after 7:00PM EST. A few minutes after the power cycle I started my desktop. When I looked, the VDS control was there, both on the Usage Meter and the My Account site tab. Hopefully it will stick around for a while this time. :p
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Maybe the VDS just gets tired and has to take a break for a while. Then, after it's good and rested, it pops back in for more work. :p
Just letting you know that the VDS is playing hide and seek again. :p
I power cycled the modem, shut down and restarted the Usage Meter, and deleted the Usage Meter folder in the Roaming folder, like is done for the Javascript error. Nothing caused it to reappear. It's missing on the My Account site (Settings tab is not there), as well. I haven't checked the mobile app, but I'd put money on it not being there, either.
I'll be leaving in a hour or so, but I'll leave my modem plugged in.
BTW, it disappeared yesterday, too. Well, I should say that it wasn't there when I checked. However, I shut down and restarted the Usage Meter, and within a couple of minutes it was back. I didn't check the My Account site for the Settings tab when I noticed that it was missing from the Usage Meter, but when it was back I did, and the tab was there. So, that little glitch may or may not have been related.
I see there's another person who posted about the VDS disappearing, though they mention a pattern that I haven't noticed. Then again, I haven't really been paying attention. I should start writing it down, just to see if there is one for me.
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Wow. That was quick! Mine's back already, in both the Meter and on the My Account site (Settings tab). I had to close the open Community and My Account pages and reopen them (and sign back in) for it to reappear, but it's there. :)
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Yeah, you're right. I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. :)
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. :)
"}},"componentScriptGroups({\"componentId\":\"custom.widget.GoogleTagTracker\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:106686\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com/discussions/TechSupport/video-data-saver-missing-/106686/replies/107836\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"componentScriptGroups({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:TechSupport\",\"message:106686\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.hughesnet.com/discussions/TechSupport/video-data-saver-missing-/106686/replies/107836\"}}})":{"__typename":"ComponentRenderResult","html":""}},"componentScriptGroups({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1739990369000"}],"message({\"id\":\"message:106686\"})":{"__ref":"ForumTopicMessage:message:106686"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:106686\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMDcxOTMsMTA3MTkz","node":{"__ref":"AcceptedSolutionMessage:message:107193"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMDcxOTMsMTA3MjEy","node":{"__ref":"AcceptedSolutionMessage:message:107212"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":2},"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/LinearReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/LinearReplyList-1739990369000"}],"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1739990369000"}],"message({\"id\":\"message:107193\"})":{"__ref":"AcceptedSolutionMessage:message:107193"},"message({\"id\":\"message:107212\"})":{"__ref":"AcceptedSolutionMessage:message:107212"},"message({\"id\":\"message:107545\"})":{"__ref":"ForumReplyMessage:message:107545"},"cachedText({\"lastModified\":\"1739990369000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1739990369000"}],"message({\"id\":\"message:107860\"})":{"__ref":"ForumReplyMessage:message:107860"},"message({\"id\":\"message:108246\"})":{"__ref":"ForumReplyMessage:message:108246"},"message({\"id\":\"message:108294\"})":{"__ref":"ForumReplyMessage:message:108294"},"message({\"id\":\"message:108299\"})":{"__ref":"ForumReplyMessage:message:108299"},"message({\"id\":\"message:108303\"})":{"__ref":"ForumReplyMessage:message:108303"},"message({\"id\":\"message:108328\"})":{"__ref":"ForumReplyMessage:message:108328"},"message({\"id\":\"message:108725\"})":{"__ref":"ForumReplyMessage:message:108725"},"message({\"id\":\"message:108719\"})":{"__ref":"ForumReplyMessage:message:108719"},"message({\"id\":\"message:108724\"})":{"__ref":"ForumReplyMessage:message:108724"},"message({\"id\":\"message:108726\"})":{"__ref":"ForumReplyMessage:message:108726"},"message({\"id\":\"message:108727\"})":{"__ref":"ForumReplyMessage:message:108727"},"message({\"id\":\"message:108735\"})":{"__ref":"ForumReplyMessage:message:108735"},"message({\"id\":\"message:108405\"})":{"__ref":"ForumReplyMessage:message:108405"},"message({\"id\":\"message:108718\"})":{"__ref":"ForumReplyMessage:message:108718"},"message({\"id\":\"message:108721\"})":{"__ref":"ForumReplyMessage:message:108721"},"message({\"id\":\"message:108722\"})":{"__ref":"ForumReplyMessage:message:108722"},"message({\"id\":\"message:108737\"})":{"__ref":"ForumReplyMessage:message:108737"},"message({\"id\":\"message:108739\"})":{"__ref":"ForumReplyMessage:message:108739"},"message({\"id\":\"message:108743\"})":{"__ref":"ForumReplyMessage:message:108743"},"message({\"id\":\"message:108744\"})":{"__ref":"ForumReplyMessage:message:108744"},"message({\"id\":\"message:108745\"})":{"__ref":"ForumReplyMessage:message:108745"},"message({\"id\":\"message:108327\"})":{"__ref":"ForumReplyMessage:message:108327"},"message({\"id\":\"message:108329\"})":{"__ref":"ForumReplyMessage:message:108329"},"message({\"id\":\"message:108381\"})":{"__ref":"ForumReplyMessage:message:108381"},"message({\"id\":\"message:108391\"})":{"__ref":"ForumReplyMessage:message:108391"}},"CachedAsset:pages-1742462634428":{"__typename":"CachedAsset","id":"pages-1742462634428","value":[{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742462634428,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130","mimeType":"image/png"},"Category:category:HNSupport":{"__typename":"Category","id":"category:HNSupport","entityType":"CATEGORY","displayId":"HNSupport","nodeType":"category","depth":1,"title":"Hughesnet Support Community","shortTitle":"Hughesnet Support Community","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","entityType":"FORUM","displayId":"TechSupport","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Tech Support","description":"Tips and tricks to getting the most out of your Hughesnet internet and Hughesnet Voice services.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:HNSupport"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:ssqng67387"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:HNSupport"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Tech Support","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:29869":{"__typename":"User","id":"user:29869","uid":29869,"login":"GabeU","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"email":"","messagesCount":12251,"biography":null,"topicsCount":305,"kudosReceivedCount":3708,"kudosGivenCount":6438,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":270,"ssoId":null,"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumTopicMessage:message:106686":{"__typename":"ForumTopicMessage","uid":106686,"subject":"Video Data Saver missing...","id":"message:106686","revisionNum":1,"repliesCount":76,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:106686"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106686"},"body@stripHtml({\"truncateLength\":200})":" My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...","body@stringLength":"1223","rawBody":"
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue?
","kudosSumWeight":0,"postTime":"2018-11-19T23:46:42.910-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMGkwODJFOUIwNjkxM0Y3RDQ0?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMWlDOEMzNTdCMEFGRTYxQjNC?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:106686_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21676},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:106686":{"__typename":"Conversation","id":"conversation:106686","solved":true,"topic":{"__ref":"ForumTopicMessage:message:106686"},"lastPostingActivityTime":"2019-01-30T14:17:42.493-05:00","lastPostTime":"2019-01-30T14:17:42.493-05:00","unreadReplyCount":76,"isSubscribed":false},"ModerationData:moderation_data:106686":{"__typename":"ModerationData","id":"moderation_data:106686","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMGkwODJFOUIwNjkxM0Y3RDQ0?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMGkwODJFOUIwNjkxM0Y3RDQ0?revision=1","title":"Annotation 2018-11-19 234014.jpg","associationType":"BODY","width":185,"height":375,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMWlDOEMzNTdCMEFGRTYxQjNC?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDY2ODYtNDEyMWlDOEMzNTdCMEFGRTYxQjNC?revision=1","title":"Annotation 2018-11-19 234137.jpg","associationType":"BODY","width":562,"height":104,"altText":null},"Revision:revision:106686_1":{"__typename":"Revision","id":"revision:106686_1","lastEditTime":"2018-11-19T23:46:42.910-05:00"},"ForumReplyMessage:message:107836":{"__typename":"ForumReplyMessage","id":"message:107836","conversation":{"__ref":"Conversation:conversation:106686"},"author":{"__ref":"User:user:29869"},"revisionNum":3,"uid":107836,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Video Data Saver missing...","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107836"},"parent":{"__ref":"ForumReplyMessage:message:107545"},"body":"
It's gone again. I powered the modem about an hour or so ago, and the computer about a half hour ago. I just went to try an HD video on Youtube and the VDS control was there, in my Usage Meter. I clicked on the control, but it wouldn't come up. It just kept saying \"Checking\". After about 30 or 40 seconds of waiting, I closed the Usage Meter and started it again, and now the VDS control is not there. It's not there on the MyAccount site, either.
I'm going to power cycle the modem in the hopes that it will be there. It's 7:47PM EST right now. I first tried accessing the control on the VDS about twelve minutes or so ago. I know you said they're logging these things, but I thought maybe that info might help, nonetheless. Wish me luck with the power cycle. I'll edit the post as to whether the VDS showed up or not.
Edit: Well, I power cycled the modem (at plug, not through SCC), and while the modem was off I also deleted the HughesNet Usage Meter folder in \"C:\\Users\\Default\\AppData\\Roaming\", which Mark had suggested I try before. It's the same thing to do to fix that annoying Usage Meter JavaScript error that pops up after a sudden power loss. I powered the modem and waited until it was fully up, then started the Usage Meter. I didn't restart my computer. Amazingly, it worked! :)
Oddly enough, though the VDS is now in my Usage Meter again, and the control works this time, it's not showing up on the MyAccount site. I could be that I have to close all open HughesNet pages, or even all open Chrome pages, and then open them again to get it to show up. A page refresh did nothing. I'll try restarting Chrome later.
Edit 2: Sure enough, closing all open Chrome pages and starting anew did the trick. The VDS control is now there on the MyAccount site. :)
I should have just tried all of this before posting, but maybe the logged files, and what I did to solve the issue, or at least what worked to solve it this time, will help the devs in some way.
Happy New Year! :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy:
","body@stringLength":"2787","rawBody":"
It's gone again. I powered the modem about an hour or so ago, and the computer about a half hour ago. I just went to try an HD video on Youtube and the VDS control was there, in my Usage Meter. I clicked on the control, but it wouldn't come up. It just kept saying \"Checking\". After about 30 or 40 seconds of waiting, I closed the Usage Meter and started it again, and now the VDS control is not there. It's not there on the MyAccount site, either.
I'm going to power cycle the modem in the hopes that it will be there. It's 7:47PM EST right now. I first tried accessing the control on the VDS about twelve minutes or so ago. I know you said they're logging these things, but I thought maybe that info might help, nonetheless. Wish me luck with the power cycle. I'll edit the post as to whether the VDS showed up or not.
Edit: Well, I power cycled the modem (at plug, not through SCC), and while the modem was off I also deleted the HughesNet Usage Meter folder in \"C:\\Users\\Default\\AppData\\Roaming\", which Mark had suggested I try before. It's the same thing to do to fix that annoying Usage Meter JavaScript error that pops up after a sudden power loss. I powered the modem and waited until it was fully up, then started the Usage Meter. I didn't restart my computer. Amazingly, it worked! :)
Oddly enough, though the VDS is now in my Usage Meter again, and the control works this time, it's not showing up on the MyAccount site. I could be that I have to close all open HughesNet pages, or even all open Chrome pages, and then open them again to get it to show up. A page refresh did nothing. I'll try restarting Chrome later.
Edit 2: Sure enough, closing all open Chrome pages and starting anew did the trick. The VDS control is now there on the MyAccount site. :)
I should have just tried all of this before posting, but maybe the logged files, and what I did to solve the issue, or at least what worked to solve it this time, will help the devs in some way.
Happy New Year! :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy:
","kudosSumWeight":2,"repliesCount":26,"postTime":"2018-12-27T19:48:52.344-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:107836_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5793},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA3ODYw","node":{"__ref":"ForumReplyMessage:message:107860"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4MjQ2","node":{"__ref":"ForumReplyMessage:message:108246"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4Mjk0","node":{"__ref":"ForumReplyMessage:message:108294"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4Mjk5","node":{"__ref":"ForumReplyMessage:message:108299"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4MzAz","node":{"__ref":"ForumReplyMessage:message:108303"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4MzI3","node":{"__ref":"ForumReplyMessage:message:108327"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4MzI4","node":{"__ref":"ForumReplyMessage:message:108328"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4MzI5","node":{"__ref":"ForumReplyMessage:message:108329"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4Mzgx","node":{"__ref":"ForumReplyMessage:message:108381"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4Mzkx","node":{"__ref":"ForumReplyMessage:message:108391"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NDA1","node":{"__ref":"ForumReplyMessage:message:108405"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzE4","node":{"__ref":"ForumReplyMessage:message:108718"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzE5","node":{"__ref":"ForumReplyMessage:message:108719"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzIx","node":{"__ref":"ForumReplyMessage:message:108721"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzIy","node":{"__ref":"ForumReplyMessage:message:108722"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzI0","node":{"__ref":"ForumReplyMessage:message:108724"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzI1","node":{"__ref":"ForumReplyMessage:message:108725"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzI2","node":{"__ref":"ForumReplyMessage:message:108726"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzI3","node":{"__ref":"ForumReplyMessage:message:108727"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzM1","node":{"__ref":"ForumReplyMessage:message:108735"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzM3","node":{"__ref":"ForumReplyMessage:message:108737"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzM5","node":{"__ref":"ForumReplyMessage:message:108739"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzQz","node":{"__ref":"ForumReplyMessage:message:108743"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzQ0","node":{"__ref":"ForumReplyMessage:message:108744"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzQ1","node":{"__ref":"ForumReplyMessage:message:108745"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMDc4NjAsMTA4NzQ1","hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462633742":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462633742","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"rebrand-favicon-1721032736485.png","imageLastModified":"1721032741408","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"HughesnetLogo-1721027846492.png","imageLastModified":"1721027849927","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"22px","paddingXLg":"24px","paddingXHero":"56px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#005DAC","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#005DAC","secondary":"#333333","bodyText":"#000000","bodyBg":"#F7F7F8","info":"#409AE2","success":"#41C5AE","warning":"#FCB116","danger":"#DE3700","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#00223A","#0096FA","#0E4275","#005DAC","#1C475A","#00223A","#0E4275","#FF0000","#0099AA","#582596","#660099","#0000FF","#0066FF","#006600","#009900","#00CC00","#33CC00"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":null,"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"28px","h3FontSize":"18px","h4FontSize":"18px","h5FontSize":"18px","h6FontSize":"18px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":null,"size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"20px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"15px","defaultMessageHeaderMarginBottom":"15px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"16px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"15px","specialMessageHeaderMarginBottom":"15px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"16px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Source Sans Pro","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"14px","fontSizeSm":"15px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"Axiforma-Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["Axiforma-Regular-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Source Sans Pro","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SourceSansPro-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1739990369000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1742462631824":{"__typename":"CachedAsset","id":"quilt:hughes.prod:pages/forums/ForumMessagePage:board:TechSupport-1742462631824","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"},{"id":"custom.widget.MixPanelTracker","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1739990369000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1739990369000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:hughes.prod:Common:1742462543827":{"__typename":"CachedAsset","id":"quiltWrapper:hughes.prod:Common:1742462543827","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"15px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"46px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"center","linkColor":"var(--lia-bs-primary)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"linkTextColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-bg)"},"__typename":"QuiltComponent"},{"id":"custom.widget.GoogleTagTracker","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"cProp_gtag":"G-JZZW630G5D","useBackground":false,"title":"","lazyLoad":false,"widgetChooser":"custom.widget.GoogleTagTracker"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"#00223A","items":[{"id":"custom.widget.custom_Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1739990369000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.GoogleTagTracker-en-1742462645411":{"__typename":"CachedAsset","id":"component:custom.widget.GoogleTagTracker-en-1742462645411","value":{"component":{"id":"custom.widget.GoogleTagTracker","template":{"id":"GoogleTagTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.GoogleTagTracker","form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"__typename":"Component","localOverride":false},"globalCss":null,"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"}},"localOverride":false},"CachedAsset:component:custom.widget.MixPanelTracker-en-1742462645411":{"__typename":"CachedAsset","id":"component:custom.widget.MixPanelTracker-en-1742462645411","value":{"component":{"id":"custom.widget.MixPanelTracker","template":{"id":"MixPanelTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.MixPanelTracker","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.custom_Footer-en-1742462645411":{"__typename":"CachedAsset","id":"component:custom.widget.custom_Footer-en-1742462645411","value":{"component":{"id":"custom.widget.custom_Footer","template":{"id":"custom_Footer","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Navbar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1739990369000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":" My Email","external-10":"child 1","mucxz84639":"Home","about-community":"About the Community","external":"Test","external-9":"Bill History","external-8":"Bill Summary","external-7":"Pay Now","mucxz84639-1":"Billing","external-6":"Alerts","external-5":"Service Repair Order","external-4":"My Services & Plan","external-3":"Manage Username / Logins","external-2":"My Information"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1739990369000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1739990369000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1739990369000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1739990369000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1739990369000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1739990369000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1739990369000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1739990369000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1739990369000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1722231399124":"Latest Posts","title@instance:1722321652654":"Recent Content","title@instance:1721715590817":"Latest Posts","title@instance:1722251112371":"Latest Posts"},"localOverride":false},"Conversation:conversation:143672":{"__typename":"Conversation","id":"conversation:143672","topic":{"__typename":"ForumTopicMessage","uid":143672},"lastPostingActivityTime":"2025-04-01T22:47:41.423-04:00","solved":false},"ForumTopicMessage:message:143672":{"__typename":"ForumTopicMessage","subject":"Can't access modem control center","conversation":{"__ref":"Conversation:conversation:143672"},"id":"message:143672","revisionNum":1,"uid":143672,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":146698,"login":"basd","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":122},"postTime":"2025-03-18T16:01:46.778-04:00","lastPublishTime":"2025-03-18T16:01:46.778-04:00","readOnly":false},"Conversation:conversation:143642":{"__typename":"Conversation","id":"conversation:143642","topic":{"__typename":"ForumTopicMessage","uid":143642},"lastPostingActivityTime":"2025-03-30T19:14:32.898-04:00","solved":false},"ForumTopicMessage:message:143642":{"__typename":"ForumTopicMessage","subject":"Need to cancel with no ETF","conversation":{"__ref":"Conversation:conversation:143642"},"id":"message:143642","revisionNum":1,"uid":143642,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":148550,"login":"EricN","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-8.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":130},"postTime":"2025-02-26T14:16:50.813-05:00","lastPublishTime":"2025-02-26T14:16:50.813-05:00","readOnly":false},"Conversation:conversation:143679":{"__typename":"Conversation","id":"conversation:143679","topic":{"__typename":"ForumTopicMessage","uid":143679},"lastPostingActivityTime":"2025-03-25T18:34:59.637-04:00","solved":false},"ForumTopicMessage:message:143679":{"__typename":"ForumTopicMessage","subject":"Caller ID","conversation":{"__ref":"Conversation:conversation:143679"},"id":"message:143679","revisionNum":1,"uid":143679,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":91109,"login":"higgdog","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-03-25T18:18:12.164-04:00","lastPublishTime":"2025-03-25T18:18:12.164-04:00","readOnly":true},"Conversation:conversation:143675":{"__typename":"Conversation","id":"conversation:143675","topic":{"__typename":"ForumTopicMessage","uid":143675},"lastPostingActivityTime":"2025-03-21T20:10:26.729-04:00","solved":false},"ForumTopicMessage:message:143675":{"__typename":"ForumTopicMessage","subject":"WPS Pin","conversation":{"__ref":"Conversation:conversation:143675"},"id":"message:143675","revisionNum":1,"uid":143675,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":152752,"login":"thomas444","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-03-21T13:23:44.946-04:00","lastPublishTime":"2025-03-21T13:23:44.946-04:00","readOnly":false},"Conversation:conversation:143668":{"__typename":"Conversation","id":"conversation:143668","topic":{"__typename":"ForumTopicMessage","uid":143668},"lastPostingActivityTime":"2025-03-14T16:00:45.134-04:00","solved":false},"ForumTopicMessage:message:143668":{"__typename":"ForumTopicMessage","subject":"Notifications stopped again","conversation":{"__ref":"Conversation:conversation:143668"},"id":"message:143668","revisionNum":1,"uid":143668,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__typename":"User","uid":21490,"login":"maratsade","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"}},"metrics":{"__typename":"MessageMetrics","views":57},"postTime":"2025-03-13T08:01:14.986-04:00","lastPublishTime":"2025-03-13T08:01:14.986-04:00","readOnly":false},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":20,"name":"Junior","color":"009900","icon":null,"rankStyle":"TEXT"},"User:user:7923":{"__typename":"User","id":"user:7923","uid":7923,"login":"udanwudeligv","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-09T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS03OTIzLTU2M2lFRjAxQ0Y1MEQyRjQ2RkI1"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":43,"kudosGivenCount":10,"kudosReceivedCount":3,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":5,"entityType":"USER","eventPath":"community:ssqng67387/user:7923"},"ForumTopicMessage:message:111272":{"__typename":"ForumTopicMessage","uid":111272,"subject":"Video Data saver missing...again","id":"message:111272","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:7923"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:111272"},"moderationData":{"__ref":"ModerationData:moderation_data:111272"},"postTime":"2019-04-05T03:57:00.910-04:00","lastPublishTime":"2019-04-05T03:57:00.910-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":5089},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:111272"},"Conversation:conversation:111272":{"__typename":"Conversation","id":"conversation:111272","solved":true,"topic":{"__ref":"ForumTopicMessage:message:111272"},"lastPostingActivityTime":"2019-06-26T12:03:39.164-04:00","lastPostTime":"2019-06-26T12:03:39.164-04:00"},"ModerationData:moderation_data:111272":{"__typename":"ModerationData","id":"moderation_data:111272","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:111272":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:111272","relatedMessage":{"__ref":"ForumTopicMessage:message:111272"}},"ForumTopicMessage:message:114460":{"__typename":"ForumTopicMessage","uid":114460,"subject":"Video Data Saver control missing...","id":"message:114460","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:114460"},"moderationData":{"__ref":"ModerationData:moderation_data:114460"},"postTime":"2019-09-09T04:23:26.001-04:00","lastPublishTime":"2019-09-09T04:23:26.001-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":3517},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:114460"},"Conversation:conversation:114460":{"__typename":"Conversation","id":"conversation:114460","solved":true,"topic":{"__ref":"ForumTopicMessage:message:114460"},"lastPostingActivityTime":"2019-09-13T15:24:11.148-04:00","lastPostTime":"2019-09-13T15:24:11.148-04:00"},"ModerationData:moderation_data:114460":{"__typename":"ModerationData","id":"moderation_data:114460","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:114460":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:114460","relatedMessage":{"__ref":"ForumTopicMessage:message:114460"}},"User:user:1573":{"__typename":"User","id":"user:1573","uid":1573,"login":"larrykelly","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-29T03:00:00.000-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":53,"kudosGivenCount":12,"kudosReceivedCount":14,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":5,"entityType":"USER","eventPath":"community:ssqng67387/user:1573"},"ForumTopicMessage:message:74634":{"__typename":"ForumTopicMessage","uid":74634,"subject":"GEN-5 Video Data Saver","id":"message:74634","revisionNum":1,"repliesCount":32,"author":{"__ref":"User:user:1573"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:74634"},"moderationData":{"__ref":"ModerationData:moderation_data:74634"},"postTime":"2017-03-24T12:12:34.169-04:00","lastPublishTime":"2017-03-24T12:12:34.169-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":16388},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74634"},"Conversation:conversation:74634":{"__typename":"Conversation","id":"conversation:74634","solved":true,"topic":{"__ref":"ForumTopicMessage:message:74634"},"lastPostingActivityTime":"2017-09-01T19:51:18.204-04:00","lastPostTime":"2017-09-01T19:51:18.204-04:00"},"ModerationData:moderation_data:74634":{"__typename":"ModerationData","id":"moderation_data:74634","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:74634":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:74634","relatedMessage":{"__ref":"ForumTopicMessage:message:74634"}},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":21,"name":"Sophomore","color":"00CC00","icon":null,"rankStyle":"TEXT"},"User:user:25888":{"__typename":"User","id":"user:25888","uid":25888,"login":"mk2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-09-13T03:00:00.000-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":27,"kudosGivenCount":0,"kudosReceivedCount":4,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":4,"entityType":"USER","eventPath":"community:ssqng67387/user:25888"},"ForumTopicMessage:message:125218":{"__typename":"ForumTopicMessage","uid":125218,"subject":"Video Data Saver keeps turning back on","id":"message:125218","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:25888"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:125218"},"moderationData":{"__ref":"ModerationData:moderation_data:125218"},"postTime":"2020-06-27T10:40:50.244-04:00","lastPublishTime":"2020-06-27T10:40:50.244-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":6755},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:125218"},"Conversation:conversation:125218":{"__typename":"Conversation","id":"conversation:125218","solved":true,"topic":{"__ref":"ForumTopicMessage:message:125218"},"lastPostingActivityTime":"2020-09-22T18:36:05.009-04:00","lastPostTime":"2020-09-22T18:36:05.009-04:00"},"ModerationData:moderation_data:125218":{"__typename":"ModerationData","id":"moderation_data:125218","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:125218":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:125218","relatedMessage":{"__ref":"ForumTopicMessage:message:125218"}},"User:user:37528":{"__typename":"User","id":"user:37528","uid":37528,"login":"rustythecur","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-04-10T12:58:16.116-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":59,"kudosGivenCount":96,"kudosReceivedCount":4,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:ssqng67387/user:37528"},"ForumTopicMessage:message:75935":{"__typename":"ForumTopicMessage","uid":75935,"subject":"GEN-5 Video Data Saver","id":"message:75935","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:37528"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:75935"},"moderationData":{"__ref":"ModerationData:moderation_data:75935"},"postTime":"2017-04-10T17:33:51.215-04:00","lastPublishTime":"2017-04-10T17:33:51.215-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":6190},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:75935"},"Conversation:conversation:75935":{"__typename":"Conversation","id":"conversation:75935","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75935"},"lastPostingActivityTime":"2017-04-18T09:27:54.267-04:00","lastPostTime":"2017-04-18T09:27:54.267-04:00"},"ModerationData:moderation_data:75935":{"__typename":"ModerationData","id":"moderation_data:75935","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:75935":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:75935","relatedMessage":{"__ref":"ForumTopicMessage:message:75935"}},"CachedAsset:text:en_US-components/nodes/NodeLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1739990369000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1739990369000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1739990369000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1739990369000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1739990369000","value":{"title":"Query Handler"},"localOverride":false},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:106686"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1739990369000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1739990369000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1739990369000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1739990369000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1739990369000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1739990369000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1739990369000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1739990369000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1739990369000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1739990369000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1739990369000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1739990369000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1739990369000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"User:user:65614":{"__typename":"User","id":"user:65614","uid":65614,"login":"Hardy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-29T18:51:42.145-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS02NTYxNC0zNzMzaTQyQzU5QkQ1M0M5RkVENzY"},"entityType":"USER","eventPath":"community:ssqng67387/user:65614","rank":{"__ref":"Rank:rank:2"}},"ForumReplyMessage:message:107192":{"__typename":"ForumReplyMessage","uid":107192,"id":"message:107192","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":true},"ModerationData:moderation_data:107193":{"__typename":"ModerationData","id":"moderation_data:107193","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:107193":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:65614"},"id":"message:107193","revisionNum":1,"uid":107193,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:107192"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:107193"},"body":"
Hi Gabe,
\n\n
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
\n\n
Thanks,
\n\n
*Felicia*
","kudosSumWeight":1,"repliesCount":41,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107193_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00","confirmEmailStatus":null},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464","rank":{"__ref":"Rank:rank:2"},"messagesCount":11510,"topicsCount":182,"kudosReceivedCount":2529,"kudosGivenCount":2479,"kudosWeight":1,"followersCount":null,"solutionsCount":429},"ForumReplyMessage:message:107194":{"__typename":"ForumReplyMessage","uid":107194,"id":"message:107194","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":true},"ModerationData:moderation_data:107212":{"__typename":"ModerationData","id":"moderation_data:107212","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:107212":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:107212","revisionNum":2,"uid":107212,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:107194"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:107212"},"body":"
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
","kudosSumWeight":1,"repliesCount":39,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107212_2"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:107836":{"__typename":"ModerationData","id":"moderation_data:107836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:107545":{"__typename":"ModerationData","id":"moderation_data:107545","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:107545":{"__typename":"ForumReplyMessage","id":"message:107545","revisionNum":1,"uid":107545,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107545"},"body":"
Good morning Gabe,
\n\n
\n\n
Our devs are logging files so that if this VDS thing happens again they can look back at the files and investigate from there. If it happens again, just drop us a line in this thread, I'll leave it open for you.
\n\n
\n\n
\n\n
","body@stringLength":"305","rawBody":"
Good morning Gabe,
\n\n
\n\n
Our devs are logging files so that if this VDS thing happens again they can look back at the files and investigate from there. If it happens again, just drop us a line in this thread, I'll leave it open for you.
\n\n
\n\n
\n\n
","author":{"__ref":"User:user:16464"},"isEscalated":null,"postTime":"2018-12-18T10:31:27.378-05:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":28,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107545_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5865},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:107836_3":{"__typename":"Revision","id":"revision:107836_3","lastEditTime":"2018-12-27T20:20:42.278-05:00"},"QueryVariables:ReplyList:message:107836:3":{"__typename":"QueryVariables","id":"ReplyList:message:107836:3","value":{"id":"message:107836","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990369000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1739990369000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1739990369000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/LinearReplyList-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1739990369000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1739990369000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:107212_2":{"__typename":"Revision","id":"revision:107212_2","lastEditTime":"2018-12-05T16:01:43.688-05:00"},"Revision:revision:107545_1":{"__typename":"Revision","id":"revision:107545_1","lastEditTime":"2018-12-18T10:31:27.378-05:00"},"Revision:revision:107193_1":{"__typename":"Revision","id":"revision:107193_1","lastEditTime":"2018-12-04T21:18:44.546-05:00"},"ModerationData:moderation_data:107860":{"__typename":"ModerationData","id":"moderation_data:107860","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:107860":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:107860","revisionNum":1,"uid":107860,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:107836"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:107860"},"body":"
Hi Gabe!
\n\n
\n\n
Thanks for the details, I hope this might be useful for the devs. I'll send this along. I hope you have a happy new year, too. :)
Thanks for the details, I hope this might be useful for the devs. I'll send this along. I hope you have a happy new year, too. :)
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107860_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108246":{"__typename":"ModerationData","id":"moderation_data:108246","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108246":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108246","revisionNum":2,"uid":108246,"depth":22,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:107860"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108246"},"body":"
Well, here were are again.
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3M2kyMjA3OUU2NjYyNjJGQTk2?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3NWlDN0VFQTNBQzAwRUFGNzUx?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108246_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108294":{"__typename":"ModerationData","id":"moderation_data:108294","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108294":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:37528"},"id":"message:108294","revisionNum":1,"uid":108294,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108246"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108294"},"body":"
Hi Gabe,
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108294_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108299":{"__typename":"ModerationData","id":"moderation_data:108299","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108299":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108299","revisionNum":1,"uid":108299,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108294"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108299"},"body":"
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108299_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:17":{"__typename":"Rank","id":"rank:17","position":18,"name":"Tutor","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:64574":{"__typename":"User","id":"user:64574","uid":64574,"login":"gaines_wright","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-08T13:22:49.923-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:17"},"entityType":"USER","eventPath":"community:ssqng67387/user:64574"},"ModerationData:moderation_data:108303":{"__typename":"ModerationData","id":"moderation_data:108303","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108303":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:64574"},"id":"message:108303","revisionNum":1,"uid":108303,"depth":25,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108299"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108303"},"body":"
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
I've never been able to find the elusive critter.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108303_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108327":{"__typename":"ModerationData","id":"moderation_data:108327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108327":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108327","revisionNum":1,"uid":108327,"depth":25,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108299"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108327"},"body":"
If you see this before you leave, should I leave my modem plugged in when I log off this evening? I don't know if it helps with anything.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108327_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108328":{"__typename":"ModerationData","id":"moderation_data:108328","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108328":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108328","revisionNum":1,"uid":108328,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108246"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108328"},"body":"
Hi Gabe,
\n\n
\n\n
Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you!
Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you!
\n\n
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108328_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:108329":{"__typename":"ModerationData","id":"moderation_data:108329","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108329":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108329","revisionNum":1,"uid":108329,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108328"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108329"},"body":"
Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you!
Will do. Thanks, Liz. :)
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108329_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108381":{"__typename":"ModerationData","id":"moderation_data:108381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108381","revisionNum":1,"uid":108381,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108328"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108381"},"body":"
Shortly before getting online this evening I power cycled my modem, which had been plugged in since last night. This was a little after 7:00PM EST. A few minutes after the power cycle I started my desktop. When I looked, the VDS control was there, both on the Usage Meter and the My Account site tab. Hopefully it will stick around for a while this time. :p
Shortly before getting online this evening I power cycled my modem, which had been plugged in since last night. This was a little after 7:00PM EST. A few minutes after the power cycle I started my desktop. When I looked, the VDS control was there, both on the Usage Meter and the My Account site tab. Hopefully it will stick around for a while this time. :p
If anyone did something to fix it, thank you. :)
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108381_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108391":{"__typename":"ModerationData","id":"moderation_data:108391","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108391":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108391","revisionNum":1,"uid":108391,"depth":25,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108381"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108391"},"body":"
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
\n\n
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108391_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108405":{"__typename":"ModerationData","id":"moderation_data:108405","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108405":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108405","revisionNum":1,"uid":108405,"depth":26,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108391"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108405"},"body":"
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Maybe the VDS just gets tired and has to take a break for a while. Then, after it's good and rested, it pops back in for more work. :p
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Maybe the VDS just gets tired and has to take a break for a while. Then, after it's good and rested, it pops back in for more work. :p
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108405_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108718":{"__typename":"ModerationData","id":"moderation_data:108718","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108718":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108718","revisionNum":1,"uid":108718,"depth":27,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108405"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108718"},"body":"
Just letting you know that the VDS is playing hide and seek again. :p
I power cycled the modem, shut down and restarted the Usage Meter, and deleted the Usage Meter folder in the Roaming folder, like is done for the Javascript error. Nothing caused it to reappear. It's missing on the My Account site (Settings tab is not there), as well. I haven't checked the mobile app, but I'd put money on it not being there, either.
I'll be leaving in a hour or so, but I'll leave my modem plugged in.
BTW, it disappeared yesterday, too. Well, I should say that it wasn't there when I checked. However, I shut down and restarted the Usage Meter, and within a couple of minutes it was back. I didn't check the My Account site for the Settings tab when I noticed that it was missing from the Usage Meter, but when it was back I did, and the tab was there. So, that little glitch may or may not have been related.
I see there's another person who posted about the VDS disappearing, though they mention a pattern that I haven't noticed. Then again, I haven't really been paying attention. I should start writing it down, just to see if there is one for me.
Just letting you know that the VDS is playing hide and seek again. :p
I power cycled the modem, shut down and restarted the Usage Meter, and deleted the Usage Meter folder in the Roaming folder, like is done for the Javascript error. Nothing caused it to reappear. It's missing on the My Account site (Settings tab is not there), as well. I haven't checked the mobile app, but I'd put money on it not being there, either.
I'll be leaving in a hour or so, but I'll leave my modem plugged in.
BTW, it disappeared yesterday, too. Well, I should say that it wasn't there when I checked. However, I shut down and restarted the Usage Meter, and within a couple of minutes it was back. I didn't check the My Account site for the Settings tab when I noticed that it was missing from the Usage Meter, but when it was back I did, and the tab was there. So, that little glitch may or may not have been related.
I see there's another person who posted about the VDS disappearing, though they mention a pattern that I haven't noticed. Then again, I haven't really been paying attention. I should start writing it down, just to see if there is one for me.
Thanks. :)
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108718_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108719":{"__typename":"ModerationData","id":"moderation_data:108719","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108719":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108719","revisionNum":1,"uid":108719,"depth":28,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108718"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108719"},"body":"
Thanks for the update! I'll let engineering know ASAP!
Thanks for the update! I'll let engineering know ASAP!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108719_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:21490":{"__typename":"User","id":"user:21490","uid":21490,"login":"maratsade","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:21490"},"ModerationData:moderation_data:108721":{"__typename":"ModerationData","id":"moderation_data:108721","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108721":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:108721","revisionNum":1,"uid":108721,"depth":29,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108719"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108721"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDg3MjEtNDMyMmkwMzBCMUU1NDI0MDYzOTIx?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108721_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108722":{"__typename":"ModerationData","id":"moderation_data:108722","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108722":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108722","revisionNum":1,"uid":108722,"depth":28,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108718"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108722"},"body":"
Thanks for chiming in maratsade, I'll send over your info to engineering too.
Thanks for chiming in maratsade, I'll send over your info to engineering too.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108722_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108724":{"__typename":"ModerationData","id":"moderation_data:108724","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108724":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108724","revisionNum":1,"uid":108724,"depth":30,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108721"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108724"},"body":"
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
\n\n
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108724_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108725":{"__typename":"ModerationData","id":"moderation_data:108725","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108725":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108725","revisionNum":2,"uid":108725,"depth":31,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108724"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108725"},"body":"
Wow. That was quick! Mine's back already, in both the Meter and on the My Account site (Settings tab). I had to close the open Community and My Account pages and reopen them (and sign back in) for it to reappear, but it's there. :)
Wow. That was quick! Mine's back already, in both the Meter and on the My Account site (Settings tab). I had to close the open Community and My Account pages and reopen them (and sign back in) for it to reappear, but it's there. :)
Thanks, Liz!!!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108725_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:108726":{"__typename":"ModerationData","id":"moderation_data:108726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108726":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:108726","revisionNum":3,"uid":108726,"depth":31,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108724"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108726"},"body":"
It hasn't returned yet. EDIT: And now it has. :)
EDIT 2: what's sad is I never noticed it was gone until today. D'oh.
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
EDIT 2: what's sad is I never noticed it was gone until today. D'oh.
wrote:
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108726_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108727":{"__typename":"ModerationData","id":"moderation_data:108727","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108727":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108727","revisionNum":1,"uid":108727,"depth":32,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108726"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108727"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108727_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108735":{"__typename":"ModerationData","id":"moderation_data:108735","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108735":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:108735","revisionNum":1,"uid":108735,"depth":33,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108727"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108735"},"body":"
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108735_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108737":{"__typename":"ModerationData","id":"moderation_data:108737","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108737":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:108737","revisionNum":1,"uid":108737,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108735"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108737"},"body":"
Hm, interesting, thanks for passing that along, maratsade. I'll keep note of this.
Hm, interesting, thanks for passing that along, maratsade. I'll keep note of this.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108737_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:11":{"__typename":"Rank","id":"rank:11","position":12,"name":"Assistant Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9074":{"__typename":"User","id":"user:9074","uid":9074,"login":"BirdDog","biography":"Air Force Vet, Air Traffic Control radio repair tech, Satellite Comm Superintendent, member Inspector General team for Strategic Air Command, ground crew member for USAF Thunderbirds. \r\n\r\nAfter leaving AIr Force worked in several different installation/repair of electronics positions. Including POS systems, ATMs, printers, computers, LAN systems, factory automated control systems, parking control systems, security control systems, and HVAC control systems.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-12-03T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05MDc0LTU4Mmk0M0FBQzgxRjcyQzJCMTdD"},"rank":{"__ref":"Rank:rank:11"},"entityType":"USER","eventPath":"community:ssqng67387/user:9074"},"ModerationData:moderation_data:108739":{"__typename":"ModerationData","id":"moderation_data:108739","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108739":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9074"},"id":"message:108739","revisionNum":5,"uid":108739,"depth":34,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108735"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108739"},"body":"
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108739_5"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108743":{"__typename":"ModerationData","id":"moderation_data:108743","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108743":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:108743","revisionNum":4,"uid":108743,"depth":35,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108739"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108743"},"body":"
Yeah, you're right. I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. :)
Yeah, you're right. I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. :)
wrote:
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108743_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108744":{"__typename":"ModerationData","id":"moderation_data:108744","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108744":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:108744","revisionNum":1,"uid":108744,"depth":35,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108739"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108744"},"body":"
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. :)
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. :)
wrote:
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108744_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108745":{"__typename":"ModerationData","id":"moderation_data:108745","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108745":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:108745","revisionNum":1,"uid":108745,"depth":35,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108739"},"conversation":{"__ref":"Conversation:conversation:106686"},"subject":"Re: Video Data Saver missing...","moderationData":{"__ref":"ModerationData:moderation_data:108745"},"body":"
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
It's like déjà vu all over again, eh? :p
Mine's still doing it, too.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108745_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1739990369000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"Revision:revision:107860_1":{"__typename":"Revision","id":"revision:107860_1","lastEditTime":"2018-12-28T09:36:23.437-05:00"},"Revision:revision:108328_1":{"__typename":"Revision","id":"revision:108328_1","lastEditTime":"2019-01-07T17:07:36.022-05:00"},"Revision:revision:108725_2":{"__typename":"Revision","id":"revision:108725_2","lastEditTime":"2019-01-18T12:41:56.495-05:00"},"Revision:revision:108719_1":{"__typename":"Revision","id":"revision:108719_1","lastEditTime":"2019-01-18T11:56:16.901-05:00"},"Revision:revision:108294_1":{"__typename":"Revision","id":"revision:108294_1","lastEditTime":"2019-01-07T08:32:28.628-05:00"},"Revision:revision:108303_1":{"__typename":"Revision","id":"revision:108303_1","lastEditTime":"2019-01-07T11:51:23.720-05:00"},"Revision:revision:108391_1":{"__typename":"Revision","id":"revision:108391_1","lastEditTime":"2019-01-09T15:15:03.594-05:00"},"Revision:revision:108327_1":{"__typename":"Revision","id":"revision:108327_1","lastEditTime":"2019-01-07T16:59:41.007-05:00"},"Revision:revision:108299_1":{"__typename":"Revision","id":"revision:108299_1","lastEditTime":"2019-01-07T11:03:18.133-05:00"},"Revision:revision:108724_1":{"__typename":"Revision","id":"revision:108724_1","lastEditTime":"2019-01-18T12:33:48.964-05:00"},"Revision:revision:108735_1":{"__typename":"Revision","id":"revision:108735_1","lastEditTime":"2019-01-18T15:29:28.774-05:00"},"Revision:revision:108329_1":{"__typename":"Revision","id":"revision:108329_1","lastEditTime":"2019-01-07T17:10:19.042-05:00"},"Revision:revision:108405_1":{"__typename":"Revision","id":"revision:108405_1","lastEditTime":"2019-01-10T00:03:52.996-05:00"},"Revision:revision:108727_1":{"__typename":"Revision","id":"revision:108727_1","lastEditTime":"2019-01-18T12:55:09.619-05:00"},"Revision:revision:108744_1":{"__typename":"Revision","id":"revision:108744_1","lastEditTime":"2019-01-18T16:45:19.660-05:00"},"Revision:revision:108381_1":{"__typename":"Revision","id":"revision:108381_1","lastEditTime":"2019-01-08T21:17:10.122-05:00"},"Revision:revision:108726_3":{"__typename":"Revision","id":"revision:108726_3","lastEditTime":"2019-01-18T12:54:48.234-05:00"},"Revision:revision:108722_1":{"__typename":"Revision","id":"revision:108722_1","lastEditTime":"2019-01-18T12:23:43.240-05:00"},"Revision:revision:108745_1":{"__typename":"Revision","id":"revision:108745_1","lastEditTime":"2019-01-18T16:46:56.371-05:00"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDg3MjEtNDMyMmkwMzBCMUU1NDI0MDYzOTIx?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDg3MjEtNDMyMmkwMzBCMUU1NDI0MDYzOTIx?revision=1","title":"vds-missing.png","associationType":"BODY","width":113,"height":637,"altText":null},"Revision:revision:108721_1":{"__typename":"Revision","id":"revision:108721_1","lastEditTime":"2019-01-18T12:20:07.950-05:00"},"Revision:revision:108718_1":{"__typename":"Revision","id":"revision:108718_1","lastEditTime":"2019-01-18T11:49:17.707-05:00"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3M2kyMjA3OUU2NjYyNjJGQTk2?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3M2kyMjA3OUU2NjYyNjJGQTk2?revision=2","title":"Settings.png","associationType":"BODY","width":992,"height":145,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3NWlDN0VFQTNBQzAwRUFGNzUx?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS0xMDgyNDYtNDI3NWlDN0VFQTNBQzAwRUFGNzUx?revision=2","title":"Usage Meter.jpg","associationType":"BODY","width":169,"height":317,"altText":null},"Revision:revision:108246_2":{"__typename":"Revision","id":"revision:108246_2","lastEditTime":"2019-01-07T11:02:29.717-05:00"},"Revision:revision:108743_4":{"__typename":"Revision","id":"revision:108743_4","lastEditTime":"2019-01-18T16:47:46.345-05:00"},"Revision:revision:108737_1":{"__typename":"Revision","id":"revision:108737_1","lastEditTime":"2019-01-18T15:58:37.102-05:00"},"Revision:revision:108739_5":{"__typename":"Revision","id":"revision:108739_5","lastEditTime":"2019-01-18T16:33:29.553-05:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"TechSupport","messageSubject":"video-data-saver-missing-","messageId":"106686","replyId":"107836"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1733832053000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3ATechSupport&entity.id=message%3A107836","strategy":"afterInteractive"}]}
