Forum Discussion

Susan_H's avatar
Susan_H
New Poster
6 years ago

Voice Issues Problems Service

I have followed all of the instructions and entered the SAN, MAC and Zip code only to get "Your order cannot be processed at this time. Error 004. Please call Customer Care". I don't have a phone. I have internet and can e-mail or chat. I have a cell phone but service is not available at my location. After I entered the SAN, MAC and Zip Code, I thought it was supposed to direct me to another section so I could get a phone number. I have e-mailed and chatted with several Customer Care people who also direct me to call, chat or e-mail someone else. Is there anyone who can give me an answer? Am I going to have to go inconvience one of the neighbors so I can get on the phone with Customer Care?

no service
  • Amanda's avatar
    Amanda
    6 years ago

    Hello Susan,

     

    Welcome to our community and thank you for your post. I have located your account and will see what is causing the error. I appreciate your patience.

     

    Thank you,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Susan,

     

    After looking through the account and orders, it looks like the service was successfully activated this morning. Can you plug a phone into your Voice ATA and check for a dialtone?

     

    -Amanda

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Hi Susan,

     

    After looking through the account and orders, it looks like the service was successfully activated this morning. Can you plug a phone into your Voice ATA and check for a dialtone?

     

    -Amanda

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Hello Susan,

     

    Welcome to our community and thank you for your post. I have located your account and will see what is causing the error. I appreciate your patience.

     

    Thank you,

    Amanda

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Susan, the Hughesnet reps on this site will likely investigate and help you with this. They're usually on 9-5 M-F.  Give them some time to get back to you --  sometimes it takes a business day or two.