I got HughesNet for the first time about 4 months ago. The Sales Reps are extremely misrepresenting the service. I indicated to the sales rep that I lived in a rural town and that intended to use my internet service for streaming tv services because I am a cord-cutter. The sales rep specifically stated that I would be able to do that. Additionally, he stated that once my data runs out I would still be able to stream on at least one device just not multiple devices. I cancelled my service after just 4 months due the very unreliable service. I disagreed that I should have had to pay the ETF but the account manager I spoke was unhelpful and obviously did not care about customer service or customer satisfaction. The sales reps tell will bend the truth to get you to purchase their service. I HIGHLY RECOMMEND AGAINST HughesNet. Shame on me for not reading more reviews prior to my selection of this company, lesson learned!
You agreed to a contract -- you ended it early, you had to pay a fine. This is normal with ISPs. Your experience sounds very negative, but many customers have a very good experience. If you're out of the game, you should go complain elsewhere, as this is a support site for those who wish to fix whatever issues they may have. It is not a site for whining. Enjoy your next ISP (it's likely you will have issues too, as none of them are issue-free).
@Alisha there is no need to tell HughesNet customers about HughesNet's poor business practices. It is people considering signing up for the service that you should be warning.
Lol. That's never stopped anyone from initating any form of confirmation bias here, or on any site. Seems like almost a function of social media (or what people perceive to be aocial media) anymore.
Hughesnet (or satellite internet in general) is NOT a substitute for television viewing. You are correct. You should have done your research before ordering the service. This is a mistake that many people make. The sales person did not lie to you. You were just trying to roll a Mercedes-Benz off the lot for the price of a Toyota Corrolla. Don't blame the sales process. Be a better consumer.
Hi pianoman01, I see you're new, so let me be the first to welcome you to the community and thanks for posting! If you have any concerns, please start your own thread expressing in detail what issues you have under our "myAccount and Billing" category, where you'll get better assistance.
Thanks for your cooperation,