Billing
I called last month and got internet connected with Hughes net because I was referred by dish and I was suppose to be getting a discount for doing it and I still haven’t received my discount HughesNet...
Forum Discussion
hughesnet is a bad internet company I do not recommend it to anyone, it has very high prices And a very low quality signal I was deceived and now I want to disconnect the internet and say that I have to pay a fine of $ 400 because with them it is a Two-year contract and they didn't talk to me about it when they made my order,  And I don't have a month using it and they charge me $ 57 for an internet of 5 to 10 GB, it's really absurd if you want a better company, make it better. or is it the best optimum or Verizon
Hughesnet is an internet service provider. Just because you have problems doesn't mean they're the bad guy.
There is a legal agreement openly available on their website at http://legal.hughesnet.com/SubAgree-03-16-17.cfm
When you sign up for HN, you are asked if you agree with the conditions; if you say no, then you don't get signed up. So you must've said yes. Maybe you didn't read the agreement, but that's not the company's fault.
If you have speed issues, people on this site can help you. In fact, if there are serious issues, sometimes the company will waive the $400 fee. But you have to work with them and be patient. First thing to do is clearly explain what the problem is, and do so under Tech Support or myAccount and Billing.
Zruby28 wrote:
hughesnet is a bad internet company I do not recommend it to anyone, it has very high prices And a very low quality signal I was deceived and now I want to disconnect the internet and say that I have to pay a fine of $ 400 because with them it is a Two-year contract and they didn't talk to me about it when they made my order,  And I don't have a month using it and they charge me $ 57 for an internet of 5 to 10 GB, it's really absurd if you want a better company, make it better. or is it the best optimum or Verizon
Zruby28 wrote:
now I want to disconnect the internet and say that I have to pay a fine of $ 400 because with them it is a Two-year contract and they didn't talk to me about it when they made my order, You can request a sales call review to verify whether the sales rep explained this to you. You can do so in the MyAccount and Billing section. If this was not explained to you by the sales rep, you may have recourse regarding the Early Termination Fee (the $400) when cancelling.
BTW, the information about the Early Termination Fee is read as a part of the scripted speech toward the end of the sales call, and after which they ask you if you agree to what's just been read to you. Without affirmation, the sale isn't continued. Perhaps you just don't remember it. Regardless, the sales call review can determine if this is the case.
