God bless those reps from India, but the honest truth is that most of them have the most thick accents I have ever had to deal with from outsourced customer service and I have to strain my senses and stay at the top of my wits for most of the call to understand what they are saying. Still, much of what they say goes untranslated by me and I have to put pieces of words and phrased together in my mind in order to make out the approximate meaning of what was spoken to me. If I can't, I have to repeat myself to make sure they understood me and so they can give another reply that I can hopefully interpret better.
No one seems to agree on what day my bill is. I had been regularly told the 22nd, but I was on autopay and it started trying to collect on the 12th. When I brought this up, I was told something to the effect of "Oh, alright. Yes, I see now. It is on the 12th." And this didn't happen once. This happened very, very, very repeatedly with multiple reps. At one point, I started bringing this up just to see which date the rep would say. It was like flipping a coin. Every time, it could go either way. After speaking to maybe 10 or so reps about this, I finally, after some heavy complaint and holding them to the fire about it, got a rep to finally give clear and detailed confirmation that my bill was due on the 12th and explain why I was getting others saying that the 22nd was the date - explaining the 10 day grace period.
The error messages that you get when your bill is past due and you are browsing the web are borderline harrasment - with the intent to disrupt service and irritate the customer until the bill is paid. This is an issue that I have dealt with today. The reps keep describing them as pop ups. These reps show the quality of ineptness in describing them as popups. They are now. They are, more accurately named as reminders for most, but, as for me, what I am getting now are error pages. I too was getting reminders before. This changed when I had the audacity to request that they be stopped being displayed when my bill was past due - I did so because I have had Hughesnet for a long time and I know when it is past due. I was told by the rep that they could stop the reminder, that autopay was disabled, and that I would no longer get a reminder. But, instead of getting a reminder saying that my bill is due and I should check my payment method, now I am literally getting an error page. The exact words are
"Unfortunately, the page you are looking for no longer exist."
Those are the exact words - even the misspelling of the word exists. I can provide a screenshot if needed.
This only happens when my bill is past due. But, as you can see, this is not a billing reminder. As I told the customer support who I chatted with earlier today, it literally says the page doesn't exist. This is misleading and has nothing to do with billing. When I first saw it, I thought there was something wrong with my connection and had to eventually find that it was somehow a result of billing.She, the rep that I contacted initially, seems to have failed with regard to having autopay disabled, but she was right on the last point, though - after all, it really is not a reminder. I contacted Hughesnet today and was told that autopay was still active. Which is it?... I don't know at this point, but even though I no longer trust Hughesnet customer service, I assume autopay really is active and that this message is a replacement for the reminders that I had been getting previously. The best suggestion I have gotten from reps with regard to how to deal with this is that I could always just close the page and try again... Thanks... very helpful advice...
Plain lack of respect in dealing with customers. When I contact Hughesnet customer service, the reps have sometimes been referring to me as Ms. Brown. I am a man and have asked before if the records would be changed to reflect this. This has even happened in calls over the phone and I have a very deep voice that is obviously not female. Strangely enough, even with you reps in India, as difficult as it can be for me to understand them through their thick accents, I don't recall any of them making the mistake. My voice has been described as being soft spoken, but never... never in my 40 years of life, as being affiminate. At any rate, this happens mostly in emails, so my voice wouldn't be the cause anyhow, but instead it would be their records, which should have already been changed. I have worked tech support before and also billing and customer service. I really do think that Hughesnet some employees get a laugh out of messing with customers or just do things out of slight. Not all, of course, and not all the time. But I think it's more common for Hughesnet than for many other companies. I have seen what seemed to be high level reps for the company responding to online posts telling customers that if they are so unhappy with the service that they should just move themselves out of the sticks and join the modern world get another service. This was not posted within the context of a friendly suggestion, but as a boldly stated insult directed at the person who was complaining and the exact words fell just short of profanity in expressing their temperment.
But, in all fairness, I have been with Hughesnet for years and have also seen improvement develop. When Daily Data caps where being used, they did at least increase them once. I think mine was about 250 MB at one point and was increased to about 425 MB. I am not certain I am accurately recalling the exact numbers right now, but it was a significant increase. Although this improvement was basically undone with the use of montly allowances for the Gen4 upgrade. More on that below. The rollover of daily allowance was great. The introduction of tokens were great (mainly the free ones though because the price of tokens is pretty much ridiculous, especially when considering the high price already being paid for regular service) and the ability to accumulate them a wonderful compliment to that new service.
On the other hand, several of these good points were wiped out when Gen4 was introduced. Also, unlimited nights was traded out strategically. You could either stay with the antiquated services and keep your unlimited, or you could upgrade to Gen4 and lose it. I held out for a while, but eventually I had to do the upgrade in order to benefit from the lower latency and the higher download speeds - not to mention the lowered prices. Also, my connection was poorer and less reliable than it should be and so I was hoping that Gen4 would be an improvement. With regard to usage allowance during regular hours, the 10 GB limit was actually a large downgrade from the 425 MB or so that I was getting. It equats to about 340 MB /day now and my monthly bill is only about $7 less than it was before when I was getting the equivalent of 12.75 GB /month. So that was a loss - or, at the very least, I am actually not much better off than I was, if at all.Obviously,one of the main reasons Hughesnet switched to offering monthly allowance was not to convienince the customer, but instead to have it so that they could advertise what looks to be a good deal on the surface until you do the math when really its a downgrade overall.I hoped that 50 GB would be enough, but lately I have found that I burn through it. In addition to making use of streaming, I sometimes download online games that often range between 10 - 25 GB each. All in all, I'm a very heavy and regular internet user and can easily burn through 50 GB within a few weeks. My 10 GB never lasts more than a few weeks even when I am relatively careful. If not being careful, it will last 3 or 4 days. I am not necessarily complaining about the Gen4 upgrade. At this point, I really find it hard to decide if it is an overall improvement or not. I must say though that I would probably still swith to Gen4 even with what I acknowledge above because of the horendous download speeds of the previous plan - at least I can now say the speeds, even thought mostly bad, are not insuferable. But this is not a compliment, only a concession - saying that I am in slightly better shape than I was.
As for the speeds, they, at times, have been less than impressive to say the least. My previous plan was for a download speed of 1.6 Mbps. I have seen my speed drop down to around 2 and 3 Mbps even though I believe the plan is for 12 Mbps. This being at any time of day, even after peak hours. Even during the dead of the night. And not just briefly, but extending for days, weeks, maybe months. And this always occuring after having the services for a while. After a fresh upgrade or install, the speeds are always matching the advertisement and often exceeding it - consistantly no matter what time of day or night and over days and weeks, no matter when you test it. I know this because I have had several upgrades and fresh installs and I always get near perfect connection during the first few months or so afterward. This is how I know I understand that it is possible to have a proper connection with Hughesnet and be satisfied with the company and its service. However, this doesn't last long because the connection, instead of going bad all at once, gradulaly degrades starting at about month 2 until I am getting roughly 25% of what was adverstised for both download and upload speeds. This has happened nearly to exact proportion no matter what plan was being used. Meaning it always falls to around 25% of the advertisment, which leads me to conclude that the effect is manufactured with Hughesnet shaping the speed purposefully for whatever reason benefits them to do so.
The only consistant benefits to upgrading have been slightly or somewhat increased speeds for a slightly lower price. Also, the latency has decreased significantly, even though before everyone did all but swore before God that latency could not be made any lower than it already was.
There is good reason why most people complain about Hughesnet service and, despite what some might say, it's not simply because people are too idiotic to understand the terms of service or what is being offered to them with regard to the nature of satellite internet and the plans they sign up for.
At the upper right you will see both the bill generation date and the due date.
If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated.
If you have Invoice Billing you will receive a paper bill and the listed "due date" will apply.
If you have a email address on file and have enabled notices to be sent upon bill generation you should have gotten notice. If not this needs to be looked into.
As to the "redirect" you have been getting ....
Billing is not the only reason that you may be seeing this "page not found" or "page does not exist" error so a bit of troubleshooting may be in order.
If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem.
You have other issues ... speed being one.
I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT
At the upper right you will see both the bill generation date and the due date.
If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated.
If you have Invoice Billing you will receive a paper bill and the listed "due date" will apply.
If you have a email address on file and have enabled notices to be sent upon bill generation you should have gotten notice. If not this needs to be looked into.
As to the "redirect" you have been getting ....
Billing is not the only reason that you may be seeing this "page not found" or "page does not exist" error so a bit of troubleshooting may be in order.
If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem.
You have other issues ... speed being one.
I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT
"}},"component({\"componentId\":\"custom.widget.custom_Footer\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:General\",\"message:81688\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://community.hughesnet.com\"}}})":{"__typename":"ComponentRenderResult","html":""}},"component({\"componentId\":\"custom.widget.MixPanelTracker\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:General\",\"message:81688\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://community.hughesnet.com\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000"}],"message({\"id\":\"message:81714\"})":{"__ref":"AcceptedSolutionMessage:message:81714"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:81688\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MXxpbnQsODE3MTQsODE3MTQ","node":{"__ref":"AcceptedSolutionMessage:message:81714"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000"}],"cachedText({\"lastModified\":\"1728282321000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000"}]},"CachedAsset:pages-1735807844683":{"__typename":"CachedAsset","id":"pages-1735807844683","value":[{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735807844683,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0yMy1mMjVJNlQ?image-coordinates=0%2C0%2C100%2C100\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0yMy1mMjVJNlQ?image-coordinates=0%2C0%2C100%2C100","mimeType":"image/png"},"Category:category:HNSupport":{"__typename":"Category","id":"category:HNSupport","entityType":"CATEGORY","displayId":"HNSupport","nodeType":"category","depth":1,"title":"Hughesnet Support Community","shortTitle":"Hughesnet Support Community","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:General":{"__typename":"Forum","id":"board:General","entityType":"FORUM","displayId":"General","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"General Discussion","description":"A place to chat about tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0yMy1mMjVJNlQ?image-coordinates=0%2C0%2C100%2C100\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:HNSupport"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:ssqng67387"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:HNSupport"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"General Discussion","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"eventPath":"category:HNSupport/community:ssqng67387board:General/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","description@stripHtml":"A place to chat about tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*"},"Rank:rank:21":{"__typename":"Rank","id":"rank:21","position":22,"name":"Freshman","color":"33CC00","icon":null,"rankStyle":"TEXT"},"User:user:24369":{"__typename":"User","id":"user:24369","uid":24369,"login":"bcam3601","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:21"},"email":"","messagesCount":9,"biography":null,"topicsCount":5,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-08-09T03:00:00.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:81688":{"__typename":"ForumTopicMessage","uid":81688,"subject":"Customer Service Failures","id":"message:81688","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:24369"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:81688"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81688"},"body":"
Hughesnet Customer Service is rather bad.
God bless those reps from India, but the honest truth is that most of them have the most thick accents I have ever had to deal with from outsourced customer service and I have to strain my senses and stay at the top of my wits for most of the call to understand what they are saying. Still, much of what they say goes untranslated by me and I have to put pieces of words and phrased together in my mind in order to make out the approximate meaning of what was spoken to me. If I can't, I have to repeat myself to make sure they understood me and so they can give another reply that I can hopefully interpret better.
No one seems to agree on what day my bill is. I had been regularly told the 22nd, but I was on autopay and it started trying to collect on the 12th. When I brought this up, I was told something to the effect of \"Oh, alright. Yes, I see now. It is on the 12th.\" And this didn't happen once. This happened very, very, very repeatedly with multiple reps. At one point, I started bringing this up just to see which date the rep would say. It was like flipping a coin. Every time, it could go either way. After speaking to maybe 10 or so reps about this, I finally, after some heavy complaint and holding them to the fire about it, got a rep to finally give clear and detailed confirmation that my bill was due on the 12th and explain why I was getting others saying that the 22nd was the date - explaining the 10 day grace period.
The error messages that you get when your bill is past due and you are browsing the web are borderline harrasment - with the intent to disrupt service and irritate the customer until the bill is paid. This is an issue that I have dealt with today. The reps keep describing them as pop ups. These reps show the quality of ineptness in describing them as popups. They are now. They are, more accurately named as reminders for most, but, as for me, what I am getting now are error pages. I too was getting reminders before. This changed when I had the audacity to request that they be stopped being displayed when my bill was past due - I did so because I have had Hughesnet for a long time and I know when it is past due. I was told by the rep that they could stop the reminder, that autopay was disabled, and that I would no longer get a reminder. But, instead of getting a reminder saying that my bill is due and I should check my payment method, now I am literally getting an error page. The exact words are
\"Unfortunately, the page you are looking for no longer exist.\"
Those are the exact words - even the misspelling of the word exists. I can provide a screenshot if needed.
This only happens when my bill is past due. But, as you can see, this is not a billing reminder. As I told the customer support who I chatted with earlier today, it literally says the page doesn't exist. This is misleading and has nothing to do with billing. When I first saw it, I thought there was something wrong with my connection and had to eventually find that it was somehow a result of billing.She, the rep that I contacted initially, seems to have failed with regard to having autopay disabled, but she was right on the last point, though - after all, it really is not a reminder. I contacted Hughesnet today and was told that autopay was still active. Which is it?... I don't know at this point, but even though I no longer trust Hughesnet customer service, I assume autopay really is active and that this message is a replacement for the reminders that I had been getting previously. The best suggestion I have gotten from reps with regard to how to deal with this is that I could always just close the page and try again... Thanks... very helpful advice...
Plain lack of respect in dealing with customers. When I contact Hughesnet customer service, the reps have sometimes been referring to me as Ms. Brown. I am a man and have asked before if the records would be changed to reflect this. This has even happened in calls over the phone and I have a very deep voice that is obviously not female. Strangely enough, even with you reps in India, as difficult as it can be for me to understand them through their thick accents, I don't recall any of them making the mistake. My voice has been described as being soft spoken, but never... never in my 40 years of life, as being affiminate. At any rate, this happens mostly in emails, so my voice wouldn't be the cause anyhow, but instead it would be their records, which should have already been changed. I have worked tech support before and also billing and customer service. I really do think that Hughesnet some employees get a laugh out of messing with customers or just do things out of slight. Not all, of course, and not all the time. But I think it's more common for Hughesnet than for many other companies. I have seen what seemed to be high level reps for the company responding to online posts telling customers that if they are so unhappy with the service that they should just move themselves out of the sticks and join the modern world get another service. This was not posted within the context of a friendly suggestion, but as a boldly stated insult directed at the person who was complaining and the exact words fell just short of profanity in expressing their temperment.
But, in all fairness, I have been with Hughesnet for years and have also seen improvement develop. When Daily Data caps where being used, they did at least increase them once. I think mine was about 250 MB at one point and was increased to about 425 MB. I am not certain I am accurately recalling the exact numbers right now, but it was a significant increase. Although this improvement was basically undone with the use of montly allowances for the Gen4 upgrade. More on that below. The rollover of daily allowance was great. The introduction of tokens were great (mainly the free ones though because the price of tokens is pretty much ridiculous, especially when considering the high price already being paid for regular service) and the ability to accumulate them a wonderful compliment to that new service.
On the other hand, several of these good points were wiped out when Gen4 was introduced. Also, unlimited nights was traded out strategically. You could either stay with the antiquated services and keep your unlimited, or you could upgrade to Gen4 and lose it. I held out for a while, but eventually I had to do the upgrade in order to benefit from the lower latency and the higher download speeds - not to mention the lowered prices. Also, my connection was poorer and less reliable than it should be and so I was hoping that Gen4 would be an improvement. With regard to usage allowance during regular hours, the 10 GB limit was actually a large downgrade from the 425 MB or so that I was getting. It equats to about 340 MB /day now and my monthly bill is only about $7 less than it was before when I was getting the equivalent of 12.75 GB /month. So that was a loss - or, at the very least, I am actually not much better off than I was, if at all.Obviously,one of the main reasons Hughesnet switched to offering monthly allowance was not to convienince the customer, but instead to have it so that they could advertise what looks to be a good deal on the surface until you do the math when really its a downgrade overall.I hoped that 50 GB would be enough, but lately I have found that I burn through it. In addition to making use of streaming, I sometimes download online games that often range between 10 - 25 GB each. All in all, I'm a very heavy and regular internet user and can easily burn through 50 GB within a few weeks. My 10 GB never lasts more than a few weeks even when I am relatively careful. If not being careful, it will last 3 or 4 days. I am not necessarily complaining about the Gen4 upgrade. At this point, I really find it hard to decide if it is an overall improvement or not. I must say though that I would probably still swith to Gen4 even with what I acknowledge above because of the horendous download speeds of the previous plan - at least I can now say the speeds, even thought mostly bad, are not insuferable. But this is not a compliment, only a concession - saying that I am in slightly better shape than I was.
As for the speeds, they, at times, have been less than impressive to say the least. My previous plan was for a download speed of 1.6 Mbps. I have seen my speed drop down to around 2 and 3 Mbps even though I believe the plan is for 12 Mbps. This being at any time of day, even after peak hours. Even during the dead of the night. And not just briefly, but extending for days, weeks, maybe months. And this always occuring after having the services for a while. After a fresh upgrade or install, the speeds are always matching the advertisement and often exceeding it - consistantly no matter what time of day or night and over days and weeks, no matter when you test it. I know this because I have had several upgrades and fresh installs and I always get near perfect connection during the first few months or so afterward. This is how I know I understand that it is possible to have a proper connection with Hughesnet and be satisfied with the company and its service. However, this doesn't last long because the connection, instead of going bad all at once, gradulaly degrades starting at about month 2 until I am getting roughly 25% of what was adverstised for both download and upload speeds. This has happened nearly to exact proportion no matter what plan was being used. Meaning it always falls to around 25% of the advertisment, which leads me to conclude that the effect is manufactured with Hughesnet shaping the speed purposefully for whatever reason benefits them to do so.
The only consistant benefits to upgrading have been slightly or somewhat increased speeds for a slightly lower price. Also, the latency has decreased significantly, even though before everyone did all but swore before God that latency could not be made any lower than it already was.
There is good reason why most people complain about Hughesnet service and, despite what some might say, it's not simply because people are too idiotic to understand the terms of service or what is being offered to them with regard to the nature of satellite internet and the plans they sign up for.
","body@stringLength":"10667","rawBody":"
Hughesnet Customer Service is rather bad.
God bless those reps from India, but the honest truth is that most of them have the most thick accents I have ever had to deal with from outsourced customer service and I have to strain my senses and stay at the top of my wits for most of the call to understand what they are saying. Still, much of what they say goes untranslated by me and I have to put pieces of words and phrased together in my mind in order to make out the approximate meaning of what was spoken to me. If I can't, I have to repeat myself to make sure they understood me and so they can give another reply that I can hopefully interpret better.
No one seems to agree on what day my bill is. I had been regularly told the 22nd, but I was on autopay and it started trying to collect on the 12th. When I brought this up, I was told something to the effect of \"Oh, alright. Yes, I see now. It is on the 12th.\" And this didn't happen once. This happened very, very, very repeatedly with multiple reps. At one point, I started bringing this up just to see which date the rep would say. It was like flipping a coin. Every time, it could go either way. After speaking to maybe 10 or so reps about this, I finally, after some heavy complaint and holding them to the fire about it, got a rep to finally give clear and detailed confirmation that my bill was due on the 12th and explain why I was getting others saying that the 22nd was the date - explaining the 10 day grace period.
The error messages that you get when your bill is past due and you are browsing the web are borderline harrasment - with the intent to disrupt service and irritate the customer until the bill is paid. This is an issue that I have dealt with today. The reps keep describing them as pop ups. These reps show the quality of ineptness in describing them as popups. They are now. They are, more accurately named as reminders for most, but, as for me, what I am getting now are error pages. I too was getting reminders before. This changed when I had the audacity to request that they be stopped being displayed when my bill was past due - I did so because I have had Hughesnet for a long time and I know when it is past due. I was told by the rep that they could stop the reminder, that autopay was disabled, and that I would no longer get a reminder. But, instead of getting a reminder saying that my bill is due and I should check my payment method, now I am literally getting an error page. The exact words are
\"Unfortunately, the page you are looking for no longer exist.\"
Those are the exact words - even the misspelling of the word exists. I can provide a screenshot if needed.
This only happens when my bill is past due. But, as you can see, this is not a billing reminder. As I told the customer support who I chatted with earlier today, it literally says the page doesn't exist. This is misleading and has nothing to do with billing. When I first saw it, I thought there was something wrong with my connection and had to eventually find that it was somehow a result of billing.She, the rep that I contacted initially, seems to have failed with regard to having autopay disabled, but she was right on the last point, though - after all, it really is not a reminder. I contacted Hughesnet today and was told that autopay was still active. Which is it?... I don't know at this point, but even though I no longer trust Hughesnet customer service, I assume autopay really is active and that this message is a replacement for the reminders that I had been getting previously. The best suggestion I have gotten from reps with regard to how to deal with this is that I could always just close the page and try again... Thanks... very helpful advice...
Plain lack of respect in dealing with customers. When I contact Hughesnet customer service, the reps have sometimes been referring to me as Ms. Brown. I am a man and have asked before if the records would be changed to reflect this. This has even happened in calls over the phone and I have a very deep voice that is obviously not female. Strangely enough, even with you reps in India, as difficult as it can be for me to understand them through their thick accents, I don't recall any of them making the mistake. My voice has been described as being soft spoken, but never... never in my 40 years of life, as being affiminate. At any rate, this happens mostly in emails, so my voice wouldn't be the cause anyhow, but instead it would be their records, which should have already been changed. I have worked tech support before and also billing and customer service. I really do think that Hughesnet some employees get a laugh out of messing with customers or just do things out of slight. Not all, of course, and not all the time. But I think it's more common for Hughesnet than for many other companies. I have seen what seemed to be high level reps for the company responding to online posts telling customers that if they are so unhappy with the service that they should just move themselves out of the sticks and join the modern world get another service. This was not posted within the context of a friendly suggestion, but as a boldly stated insult directed at the person who was complaining and the exact words fell just short of profanity in expressing their temperment.
But, in all fairness, I have been with Hughesnet for years and have also seen improvement develop. When Daily Data caps where being used, they did at least increase them once. I think mine was about 250 MB at one point and was increased to about 425 MB. I am not certain I am accurately recalling the exact numbers right now, but it was a significant increase. Although this improvement was basically undone with the use of montly allowances for the Gen4 upgrade. More on that below. The rollover of daily allowance was great. The introduction of tokens were great (mainly the free ones though because the price of tokens is pretty much ridiculous, especially when considering the high price already being paid for regular service) and the ability to accumulate them a wonderful compliment to that new service.
On the other hand, several of these good points were wiped out when Gen4 was introduced. Also, unlimited nights was traded out strategically. You could either stay with the antiquated services and keep your unlimited, or you could upgrade to Gen4 and lose it. I held out for a while, but eventually I had to do the upgrade in order to benefit from the lower latency and the higher download speeds - not to mention the lowered prices. Also, my connection was poorer and less reliable than it should be and so I was hoping that Gen4 would be an improvement. With regard to usage allowance during regular hours, the 10 GB limit was actually a large downgrade from the 425 MB or so that I was getting. It equats to about 340 MB /day now and my monthly bill is only about $7 less than it was before when I was getting the equivalent of 12.75 GB /month. So that was a loss - or, at the very least, I am actually not much better off than I was, if at all.Obviously,one of the main reasons Hughesnet switched to offering monthly allowance was not to convienince the customer, but instead to have it so that they could advertise what looks to be a good deal on the surface until you do the math when really its a downgrade overall.I hoped that 50 GB would be enough, but lately I have found that I burn through it. In addition to making use of streaming, I sometimes download online games that often range between 10 - 25 GB each. All in all, I'm a very heavy and regular internet user and can easily burn through 50 GB within a few weeks. My 10 GB never lasts more than a few weeks even when I am relatively careful. If not being careful, it will last 3 or 4 days. I am not necessarily complaining about the Gen4 upgrade. At this point, I really find it hard to decide if it is an overall improvement or not. I must say though that I would probably still swith to Gen4 even with what I acknowledge above because of the horendous download speeds of the previous plan - at least I can now say the speeds, even thought mostly bad, are not insuferable. But this is not a compliment, only a concession - saying that I am in slightly better shape than I was.
As for the speeds, they, at times, have been less than impressive to say the least. My previous plan was for a download speed of 1.6 Mbps. I have seen my speed drop down to around 2 and 3 Mbps even though I believe the plan is for 12 Mbps. This being at any time of day, even after peak hours. Even during the dead of the night. And not just briefly, but extending for days, weeks, maybe months. And this always occuring after having the services for a while. After a fresh upgrade or install, the speeds are always matching the advertisement and often exceeding it - consistantly no matter what time of day or night and over days and weeks, no matter when you test it. I know this because I have had several upgrades and fresh installs and I always get near perfect connection during the first few months or so afterward. This is how I know I understand that it is possible to have a proper connection with Hughesnet and be satisfied with the company and its service. However, this doesn't last long because the connection, instead of going bad all at once, gradulaly degrades starting at about month 2 until I am getting roughly 25% of what was adverstised for both download and upload speeds. This has happened nearly to exact proportion no matter what plan was being used. Meaning it always falls to around 25% of the advertisment, which leads me to conclude that the effect is manufactured with Hughesnet shaping the speed purposefully for whatever reason benefits them to do so.
The only consistant benefits to upgrading have been slightly or somewhat increased speeds for a slightly lower price. Also, the latency has decreased significantly, even though before everyone did all but swore before God that latency could not be made any lower than it already was.
There is good reason why most people complain about Hughesnet service and, despite what some might say, it's not simply because people are too idiotic to understand the terms of service or what is being offered to them with regard to the nature of satellite internet and the plans they sign up for.
","kudosSumWeight":0,"postTime":"2017-08-14T03:31:39.485-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Customer Service","text":"Customer Service","time":"2017-08-14T03:31:39.485-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":8,"currentRevision":{"__ref":"Revision:revision:81688_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4578},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hughesnet Customer Service is rather bad. God bless those reps from India, but the honest truth is that most of them have the most thick accents I have ever had to deal with from outsourced ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MTB8MTQ6MCwzOToxfDE","node":{"__ref":"AcceptedSolutionMessage:message:81714"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:81688":{"__typename":"Conversation","id":"conversation:81688","solved":true,"topic":{"__ref":"ForumTopicMessage:message:81688"},"lastPostingActivityTime":"2017-08-14T12:17:23.152-04:00","lastPostTime":"2017-08-14T12:17:23.152-04:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:81688":{"__typename":"ModerationData","id":"moderation_data:81688","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:81688_2":{"__typename":"Revision","id":"revision:81688_2","lastEditTime":"2017-08-14T03:47:36.944-04:00"},"CachedAsset:theme:customTheme1-1735807887988":{"__typename":"CachedAsset","id":"theme:customTheme1-1735807887988","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"rebrand-favicon-1721032736485.png","imageLastModified":"1721032741408","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"HughesnetLogo-1721027846492.png","imageLastModified":"1721027849927","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"22px","paddingXLg":"24px","paddingXHero":"56px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#005DAC","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#005DAC","secondary":"#333333","bodyText":"#000000","bodyBg":"#F7F7F8","info":"#409AE2","success":"#41C5AE","warning":"#FCB116","danger":"#DE3700","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#00223A","#0096FA","#0E4275","#005DAC","#1C475A","#00223A","#0E4275","#FF0000","#0099AA","#582596","#660099","#0000FF","#0066FF","#006600","#009900","#00CC00","#33CC00"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":null,"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"28px","h3FontSize":"18px","h4FontSize":"18px","h5FontSize":"18px","h6FontSize":"18px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":null,"size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"20px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"15px","defaultMessageHeaderMarginBottom":"15px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"16px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"15px","specialMessageHeaderMarginBottom":"15px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"16px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Source Sans Pro","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"14px","fontSizeSm":"15px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"Axiforma-Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["Axiforma-Regular-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Source Sans Pro","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SourceSansPro-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1728282321000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1728282321000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:hughes.prod:pages/forums/ForumMessagePage:board:General-1735807841901":{"__typename":"CachedAsset","id":"quilt:hughes.prod:pages/forums/ForumMessagePage:board:General-1735807841901","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"},{"id":"custom.widget.MixPanelTracker","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1728282321000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:hughes.prod:Common:1735807775906":{"__typename":"CachedAsset","id":"quiltWrapper:hughes.prod:Common:1735807775906","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"15px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"46px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"center","linkColor":"var(--lia-bs-primary)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"linkTextColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-bg)"},"__typename":"QuiltComponent"},{"id":"custom.widget.GoogleTagTracker","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"cProp_gtag":"G-JZZW630G5D","useBackground":false,"title":"","lazyLoad":false,"widgetChooser":"custom.widget.GoogleTagTracker"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"#00223A","items":[{"id":"custom.widget.custom_Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1728282321000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.GoogleTagTracker-en-1735807860925":{"__typename":"CachedAsset","id":"component:custom.widget.GoogleTagTracker-en-1735807860925","value":{"component":{"id":"custom.widget.GoogleTagTracker","template":{"id":"GoogleTagTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.GoogleTagTracker","form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes Google Tag tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"prop_gtag","dataType":"STRING","list":false,"defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"__typename":"Component","localOverride":false},"globalCss":null,"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cProp_gtag","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Google Tag Manager Id","description":null,"possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cProp_gtag","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_GoogleTagTracker_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"}},"localOverride":false},"CachedAsset:component:custom.widget.MixPanelTracker-en-1735807860925":{"__typename":"CachedAsset","id":"component:custom.widget.MixPanelTracker-en-1735807860925","value":{"component":{"id":"custom.widget.MixPanelTracker","template":{"id":"MixPanelTracker","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.MixPanelTracker","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Executes MixPanel tracking scripts","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.custom_Footer-en-1735807860925":{"__typename":"CachedAsset","id":"component:custom.widget.custom_Footer-en-1735807860925","value":{"component":{"id":"custom.widget.custom_Footer","template":{"id":"custom_Footer","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"footer links and copy write text","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Navbar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1728282321000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":" My Email","external-10":"child 1","mucxz84639":"Home","about-community":"About the Community","external":"Test","external-9":"Bill History","external-8":"Bill Summary","external-7":"Pay Now","mucxz84639-1":"Billing","external-6":"Alerts","external-5":"Service Repair Order","external-4":"My Services & Plan","external-3":"Manage Username / Logins","external-2":"My Information"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1728282321000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1728282321000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1728282321000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1728282321000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1728282321000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1728282321000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1728282321000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1728282321000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1728282321000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1722231399124":"Latest Posts","title@instance:1722321652654":"Recent Content","title@instance:1721715590817":"Latest Posts","title@instance:1722251112371":"Latest Posts"},"localOverride":false},"Conversation:conversation:143385":{"__typename":"Conversation","id":"conversation:143385","topic":{"__typename":"ForumTopicMessage","uid":143385},"lastPostingActivityTime":"2024-12-31T22:46:43.455-05:00","solved":false},"ForumTopicMessage:message:143385":{"__typename":"ForumTopicMessage","subject":"Very, very poor support","conversation":{"__ref":"Conversation:conversation:143385"},"id":"message:143385","revisionNum":1,"uid":143385,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__typename":"User","uid":151477,"login":"themgman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-2.svg"}},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2024-12-31T20:36:47.442-05:00","lastPublishTime":"2024-12-31T20:36:47.442-05:00","readOnly":false},"Conversation:conversation:143384":{"__typename":"Conversation","id":"conversation:143384","topic":{"__typename":"ForumTopicMessage","uid":143384},"lastPostingActivityTime":"2024-12-31T22:42:33.827-05:00","solved":false},"ForumTopicMessage:message:143384":{"__typename":"ForumTopicMessage","subject":"Hughesnet is a total rip-off","conversation":{"__ref":"Conversation:conversation:143384"},"id":"message:143384","revisionNum":1,"uid":143384,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__typename":"User","uid":151476,"login":"donnaneal1964","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-4.svg"}},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2024-12-31T20:13:52.796-05:00","lastPublishTime":"2024-12-31T20:13:52.796-05:00","readOnly":false},"Conversation:conversation:143222":{"__typename":"Conversation","id":"conversation:143222","topic":{"__typename":"ForumTopicMessage","uid":143222},"lastPostingActivityTime":"2024-11-29T20:44:05.898-05:00","solved":false},"ForumTopicMessage:message:143222":{"__typename":"ForumTopicMessage","subject":"Anybody want some snow?","conversation":{"__ref":"Conversation:conversation:143222"},"id":"message:143222","revisionNum":1,"uid":143222,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__typename":"User","uid":29869,"login":"GabeU","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"}},"metrics":{"__typename":"MessageMetrics","views":99},"postTime":"2024-11-29T18:54:11.045-05:00","lastPublishTime":"2024-11-29T18:54:11.045-05:00","readOnly":false},"Conversation:conversation:143181":{"__typename":"Conversation","id":"conversation:143181","topic":{"__typename":"ForumTopicMessage","uid":143181},"lastPostingActivityTime":"2024-11-22T15:10:08.932-05:00","solved":false},"ForumTopicMessage:message:143181":{"__typename":"ForumTopicMessage","subject":"Blocking phone numbers and other divices","conversation":{"__ref":"Conversation:conversation:143181"},"id":"message:143181","revisionNum":1,"uid":143181,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__typename":"User","uid":151002,"login":"Sneaky","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg"}},"metrics":{"__typename":"MessageMetrics","views":102},"postTime":"2024-11-22T12:33:18.453-05:00","lastPublishTime":"2024-11-22T12:33:18.453-05:00","readOnly":false},"Conversation:conversation:142902":{"__typename":"Conversation","id":"conversation:142902","topic":{"__typename":"ForumTopicMessage","uid":142902},"lastPostingActivityTime":"2024-09-16T13:41:23.934-04:00","solved":false},"ForumTopicMessage:message:142902":{"__typename":"ForumTopicMessage","subject":"Very poor internet service","conversation":{"__ref":"Conversation:conversation:142902"},"id":"message:142902","revisionNum":1,"uid":142902,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__typename":"User","uid":150235,"login":"rick3829","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg"}},"metrics":{"__typename":"MessageMetrics","views":1187},"postTime":"2024-09-09T19:04:36.130-04:00","lastPublishTime":"2024-09-09T19:04:36.130-04:00","readOnly":false},"User:user:97278":{"__typename":"User","id":"user:97278","uid":97278,"login":"Cabooose2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-01-22T19:06:19.053-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:21"},"messagesCount":8,"kudosGivenCount":2,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:97278"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130","mimeType":"image/png"},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","entityType":"FORUM","displayId":"TechSupport","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Tech Support","shortTitle":"Tech Support","parent":{"__ref":"Category:category:HNSupport"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}"},"description":"Tips and tricks to getting the most out of your Hughesnet internet and Hughesnet Voice services.","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/"},"ForumTopicMessage:message:137939":{"__typename":"ForumTopicMessage","uid":137939,"subject":"Phone failure","id":"message:137939","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:97278"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:137939"},"moderationData":{"__ref":"ModerationData:moderation_data:137939"},"postTime":"2022-06-28T14:52:55.332-04:00","lastPublishTime":"2022-06-28T14:52:55.332-04:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":3518},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:137939"},"Conversation:conversation:137939":{"__typename":"Conversation","id":"conversation:137939","solved":true,"topic":{"__ref":"ForumTopicMessage:message:137939"},"lastPostingActivityTime":"2022-06-29T14:11:01.216-04:00","lastPostTime":"2022-06-29T14:11:01.216-04:00"},"ModerationData:moderation_data:137939":{"__typename":"ModerationData","id":"moderation_data:137939","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:137939":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:137939","relatedMessage":{"__ref":"ForumTopicMessage:message:137939"}},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":21,"name":"Sophomore","color":"00CC00","icon":null,"rankStyle":"TEXT"},"User:user:11656":{"__typename":"User","id":"user:11656","uid":11656,"login":"Geoffrey Leach","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-07-13T03:00:00.000-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":62,"kudosGivenCount":4,"kudosReceivedCount":8,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:11656"},"ForumTopicMessage:message:123397":{"__typename":"ForumTopicMessage","uid":123397,"subject":"Mail delivery failure","id":"message:123397","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:11656"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:123397"},"moderationData":{"__ref":"ModerationData:moderation_data:123397"},"postTime":"2020-04-21T09:32:53.971-04:00","lastPublishTime":"2020-04-21T09:32:53.971-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":16006},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:123397"},"Conversation:conversation:123397":{"__typename":"Conversation","id":"conversation:123397","solved":true,"topic":{"__ref":"ForumTopicMessage:message:123397"},"lastPostingActivityTime":"2020-04-21T11:29:02.040-04:00","lastPostTime":"2020-04-21T11:29:02.040-04:00"},"ModerationData:moderation_data:123397":{"__typename":"ModerationData","id":"moderation_data:123397","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:123397":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:123397","relatedMessage":{"__ref":"ForumTopicMessage:message:123397"}},"Rank:rank:18":{"__typename":"Rank","id":"rank:18","position":19,"name":"Senior","color":"006600","icon":null,"rankStyle":"TEXT"},"User:user:65203":{"__typename":"User","id":"user:65203","uid":65203,"login":"hamradio","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-21T23:12:29.890-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS02NTIwMy01MDI4aUM0Q0RFQTRENzkwNzBBMEQ"},"rank":{"__ref":"Rank:rank:18"},"messagesCount":204,"kudosGivenCount":7,"kudosReceivedCount":29,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:65203"},"ForumTopicMessage:message:122529":{"__typename":"ForumTopicMessage","uid":122529,"subject":"Modem / Connection failure","id":"message:122529","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:65203"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:122529"},"moderationData":{"__ref":"ModerationData:moderation_data:122529"},"postTime":"2020-04-07T15:01:39.745-04:00","lastPublishTime":"2020-04-07T15:01:39.745-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":6890},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122529"},"Conversation:conversation:122529":{"__typename":"Conversation","id":"conversation:122529","solved":true,"topic":{"__ref":"ForumTopicMessage:message:122529"},"lastPostingActivityTime":"2020-04-10T16:31:30.420-04:00","lastPostTime":"2020-04-10T16:31:30.420-04:00"},"ModerationData:moderation_data:122529":{"__typename":"ModerationData","id":"moderation_data:122529","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:122529":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:122529","relatedMessage":{"__ref":"ForumTopicMessage:message:122529"}},"Rank:rank:22":{"__typename":"Rank","id":"rank:22","position":23,"name":"New Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:98172":{"__typename":"User","id":"user:98172","uid":98172,"login":"Katie4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-09T02:42:31.673-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:22"},"messagesCount":7,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:98172"},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMC1GTFI3cXo?image-coordinates=0%2C0%2C130%2C130\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMC1GTFI3cXo?image-coordinates=0%2C0%2C130%2C130","mimeType":"image/png"},"Forum:board:AccountandBilling":{"__typename":"Forum","id":"board:AccountandBilling","entityType":"FORUM","displayId":"AccountandBilling","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"myAccount and Billing","shortTitle":"myAccount and Billing","parent":{"__ref":"Category:category:HNSupport"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMC1GTFI3cXo?image-coordinates=0%2C0%2C130%2C130\"}"},"description":"Information on how to manage your Hughesnet billing, account, and related services.","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/"},"ForumTopicMessage:message:119892":{"__typename":"ForumTopicMessage","uid":119892,"subject":"I need Customer service","id":"message:119892","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:98172"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:119892"},"moderationData":{"__ref":"ModerationData:moderation_data:119892"},"postTime":"2020-02-27T16:21:13.627-05:00","lastPublishTime":"2020-02-27T16:21:13.627-05:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":6344},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:119892"},"Conversation:conversation:119892":{"__typename":"Conversation","id":"conversation:119892","solved":true,"topic":{"__ref":"ForumTopicMessage:message:119892"},"lastPostingActivityTime":"2020-02-28T16:52:47.549-05:00","lastPostTime":"2020-02-28T16:52:47.549-05:00"},"ModerationData:moderation_data:119892":{"__typename":"ModerationData","id":"moderation_data:119892","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:119892":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:119892","relatedMessage":{"__ref":"ForumTopicMessage:message:119892"}},"User:user:101629":{"__typename":"User","id":"user:101629","uid":101629,"login":"ner0tic","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-26T15:12:51.952-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:21"},"messagesCount":7,"kudosGivenCount":0,"kudosReceivedCount":4,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:ssqng67387/user:101629"},"ForumTopicMessage:message:121443":{"__typename":"ForumTopicMessage","uid":121443,"subject":"Is poor customer service normal","id":"message:121443","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:101629"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:121443"},"moderationData":{"__ref":"ModerationData:moderation_data:121443"},"postTime":"2020-03-26T15:22:27.125-04:00","lastPublishTime":"2020-03-26T15:22:27.125-04:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":8992},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:121443"},"Conversation:conversation:121443":{"__typename":"Conversation","id":"conversation:121443","solved":true,"topic":{"__ref":"ForumTopicMessage:message:121443"},"lastPostingActivityTime":"2020-03-27T08:48:52.082-04:00","lastPostTime":"2020-03-27T08:48:52.082-04:00"},"ModerationData:moderation_data:121443":{"__typename":"ModerationData","id":"moderation_data:121443","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:121443":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:121443","relatedMessage":{"__ref":"ForumTopicMessage:message:121443"}},"QueryVariables:TopicReplyList:message:81688:2":{"__typename":"QueryVariables","id":"TopicReplyList:message:81688:2","value":{"id":"message:81688","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/nodes/NodeLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1728282321000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1728282321000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1728282321000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1728282321000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1728282321000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1728282321000","value":{"title":"Query Handler"},"localOverride":false},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Honorary Alumnus","color":"582596","icon":null,"rankStyle":"TEXT"},"User:user:13420":{"__typename":"User","id":"user:13420","uid":13420,"login":"Gwalk900","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-02-08T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMzQyMC05aUU0NkQ5NTlEMTc5QUYyNjY"},"rank":{"__ref":"Rank:rank:30"},"messagesCount":4698,"kudosGivenCount":227,"kudosReceivedCount":668,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":23,"entityType":"USER","eventPath":"community:ssqng67387/user:13420","messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:81688\"}}":4698,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:81688\"}}":227,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:81688\"}}":668,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:81688\"}}":23},"ModerationData:moderation_data:81714":{"__typename":"ModerationData","id":"moderation_data:81714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:81714":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:13420"},"id":"message:81714","revisionNum":1,"uid":81714,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumTopicMessage:message:81688"},"conversation":{"__ref":"Conversation:conversation:81688"},"subject":"Re: Customer Service Failures","moderationData":{"__ref":"ModerationData:moderation_data:81714"},"body":"
In regards to billing: \"No one seems to agree on what day my bill is.\"
This one is easy, Go to your MyAccount page and log in:
At the upper right you will see both the bill generation date and the due date.
If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated.
If you have Invoice Billing you will receive a paper bill and the listed \"due date\" will apply.
If you have a email address on file and have enabled notices to be sent upon bill generation you should have gotten notice. If not this needs to be looked into.
As to the \"redirect\" you have been getting ....
Billing is not the only reason that you may be seeing this \"page not found\" or \"page does not exist\" error so a bit of troubleshooting may be in order.
If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem.
You have other issues ... speed being one.
I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-08-14T12:17:23.152-04:00","lastPublishTime":"2017-08-14T12:17:23.152-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":4555},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:81688/message:81714","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTJpMjYyNUNBRkY1QTNGNjBDNw?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTNpNzdFQzE4Q0VEMUFBRUI1MA?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:81688"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":true,"useNodeHoverCard":true,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1728282321000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1728282321000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1728282321000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1728282321000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1728282321000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1728282321000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1728282321000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1728282321000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1728282321000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1728282321000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1728282321000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1728282321000","value":{"loadMore":"Show More"},"localOverride":false},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTJpMjYyNUNBRkY1QTNGNjBDNw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTJpMjYyNUNBRkY1QTNGNjBDNw?revision=1","title":"Invoice.PNG","associationType":"BODY","width":1243,"height":431,"altText":null},"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTNpNzdFQzE4Q0VEMUFBRUI1MA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/bS04MTcxNC05MTNpNzdFQzE4Q0VEMUFBRUI1MA?revision=1","title":"Not for support.PNG","associationType":"BODY","width":992,"height":165,"altText":null},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1728282321000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1728282321000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1728282321000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1728282321000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1728282321000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"General","messageSubject":"customer-service-failures","messageId":"81688"},"buildId":"OKtI0OLKuXmERTJKBVqYX","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1726769041000/mixPanel.js?page.id=ForumMessagePage&entity.id=board%3AGeneral&entity.id=message%3A81688","strategy":"afterInteractive"}]}