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"There should be no issues, yet there is, every day, no matter the time, no matter the weather."
This reveals that you need to learn more about the limitations of satellite. If you knew how it works and its limitations, you would not make this statement.
Read the disclaimers included in the subscriber agreement and on the website. Speeds and performance are neither promised nor guaranteed, as they depend on way too many variables, including many that are on your side of the equation. You are paying for a service that works within certain (and somewhat limited) parameters. You seem to have unrealistic expectations for the service.
Since this is a tech support site, why don't you ask for tech support? Seems silly to pay all that money and not try to maximise your service. For all you know, your dish needs alignment, but if you don't ask for help, you will never find out. To ask for tech support, go to the tech support section, click on the blue button labeled "start a topic," and explain the issues you are experiencing.
I get it, you had an underwhelming customer service experience. You probably tried the phone reps, but you haven't tried here, with the corporate reps (higher tier, direct line to engineer dept., and more).
If you were willing to work with them and troubleshoot, you may find the cause for the rubbish Netflix experience: could be congestion, traffic, latency, Netflix issues with congestion/traffic/latency, could be a weak signal.... could be so many things that troubleshooting and diagnostics would be necessary, and you're in a tech support community with access to corporate reps and corporate engineers.
Why not give it a chance? If they can't help you, then you'd be where you are now, with a crappy Netflix experience. But what if they can help you?
So its unrealistic of me to want to stream Netflix? And if you would have read. I did notify them of issues. 3 times. They tell me everything is good and to use lower resolution
So why sign up for an account on a SUPPORT COMMUNITY, with the key word being SUPPORT, to only complain? You can do that on social media, a blog or wherever else.
The answers given are logical and make sense -- but you seem to be going through buyer's remorse and don't want to hear it.
The information about the service and its limitations is available on this site and on the HughesNet website. I guess it didn't occur to you do do some research before entering into a contract? Was it easier to blindly believe a sales person?
Someone could have just told me that download speed are a system wide problem versus make me waste my time in chat and on the phone troubleshooting a non existent technical problem.
Do you see 1.5 million complaints about speed issues from HughesNet's customer base? 1/10th that? 1/100th? 1/1000th? No. And the reason you don't see even 1/1000th the number of complaints is because low download speed is NOT a system wide problem.
That doesn't mean that no one ever experiences speed issues or issues with specific activities, like streaming.
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