Stick to your guns! We have only had it for about a week and are already dissatisfied. They dont tell you about the latency issue with sattelite internet service. We had 3 mbps dsl and it was faster. Partly my fault for not doing enough research but I thaught 25 mbps would be faster. I was wrong!
I'll never understand the social media mentality of "misery always attracting more company."
Not only do I understand the frustration but have been experiencing it for 3 months Endless phone calls with 1-2 hours on with people who only use your data running the same insane speed tests they do each and every time. Now they are trying to bill avredit card I used for original install and saying thats how they do it. I gave no authorization for this and am now being told that to send apaper bill it is an adittional 5.00 per month. Ihave not had decent internet in this entire three months and all I get is phone calls asking how the service is and if you are not happy they never follow up. The option is to demand to be let out of their ridiculous contract with no penalty. I fully intend to hit social media with every lie they have told and the lies and ommisions of their sales teams and also with the regulatory agencies who oversee companies that cheat and lie to seniors.Good luck to all those who are suffering with what has to be the worst internet and customer service I have ever seen.
Alizbear, if you'd like the Hughesnet people on this site to address your concerns, you should post them on the Tech Support or the myAccount and Billing boards. The Hughesnet staff here prefer to provide customers with individualized attention and support, and they will be happy to address your concerns if you start your own topic on the right forum instead of posting on someone else's forum. They're here M-F, 9-5.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Not only do I understand the frustration but have been experiencing it for 3 months Endless phone calls with