Forum Discussion
Buffering Slow Internet and E-mail times out
I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.
-Damian
Most of the videos I watch are on You tube and I manually adjust the video as low as it will go as well as turning off the video saver, I think last time I was at 144p and it was still buffering and I couldn't read anything in the video it needs to be at least 360p to read the words. I am not sure what Penn Foster College uses for video and I normally just log in and get my documents no VPN. Stihl Icademy uses flowplayer and I can't adjust the resolution on that. My laptop is the same way wired or wireless. I also keep my Wifi disabled due to the fact that I was loosing data when it was on and I was also told by tech support that I had to disable it for the speed tests so I just leave it off. I did have it on last week when the Technician had to use it to connect his phone to run tests. If I connect my mobile phone to the Wifi I can watch videos for a short time before it starts buffering and downloading apps on my mobile phone while on wifi takes longer then using mobile data. My wife stopped connecting her phone to it after the first month because she couldn't get her games to work on it.
Any Ideas? What can I try? I am about fed up with this service, I have been having problems with this since day one. It is unusable the way it is and it is frustrating when I am trying to use the Internet, it reminds me of dial up service. The only time it seems to work is when I download a file to my computer then it is fast. I let my slow DSL 1-3 Mbps go because everyone, even the radio station was saying how much faster HughesNet was, I don't see it. I am tired of calling tech support because they always have me trying the same things over and over, They even sent a Tech out after waiting almost a month because the tech was over booked and all he did was walk around, take pictures, checked that the cable connections were tight and connected his phone to my wifi and said he didn't see anything wrong. I am tired of fighting with this Internet.
A moderator has begun working with you on this issue, so you may want to wait until she gets back to you. It sometimes takes time for them to run diagnostics and try to figure out what may be going on, make adjustments, or whatever they need to do. I know you must be very frustrated, but give them a chance to do their work.
Now that you're in contact with the corporate reps, I would stop contacting the phone or chat lines, as they're only able to do certain things. The corporate reps can do a whole lot more.
kf4ipc wrote:
Any Ideas? What can I try? I am about fed up with this service, I have been having problems with this since day one. It is unusable the way it is and it is frustrating when I am trying to use the Internet, it reminds me of dial up service. The only time it seems to work is when I download a file to my computer then it is fast. I let my slow DSL 1-3 Mbps go because everyone, even the radio station was saying how much faster HughesNet was, I don't see it. I am tired of calling tech support because they always have me trying the same things over and over, They even sent a Tech out after waiting almost a month because the tech was over booked and all he did was walk around, take pictures, checked that the cable connections were tight and connected his phone to my wifi and said he didn't see anything wrong. I am tired of fighting with this Internet.
kf4ipc,
I apologize for the wait. I was able to investigate some of the connections being made on your system and two things stand out - TeamViewer and Xbox Live. I am unsure if the Xbox Live connection is made through an actual Xbox console, Windows 10 built-in apps or a browser. Live tiles on Xbox live do take up bandwidth, which takes away from other local bandwidth for your devices.
For TeamViewer, I'll need you to check if you do actually have this installed. If you're on Windows 10, you can simply click on Start or use the Windows key on your keyboard, then type in TeamViewer. If it appears as a program installed on your computer, we will need to investigate the settings for it. Another way to check is through Start > Settings > Apps > Apps & Features
X-box live must be an app running on my computer, we have an X-box console but it has been disconected since the kid went off to college. I do have TeamViewer installed on my computer because I have to remote into it at times but I havn't been able to use it reliably since I had HughesNet installed, there is to much lag and TeamViewer will time out and log me out while using it. I can disable TeamViewer for a while to see if that helps and I will have to find the X-box live app and see if I can uninstall it or disable it. I have tried 3 different browsers on my desktop and 2 browsers on my laptop and I get the same results wired or wireless. I can take my laptop to the public hot spot in town and connect between 1 and 3 Mbps while sitting in my car and I have no buffering while watching Youtube in HD.
Hi kf4ipc,
Just wanted to check in and see if you were able to find out anything new. I want to make sure we keep a good momentum on your issue.
