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Community. Service.

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Sophomore

Community. Service.

Community. Service.
So I guess it has come to this. What do we all want. In a service we want the best service for our money. I have had HughesNet for about a year now. The service is awful. I have a year left on my contract which can’t come soon enough. I hate to see the bill notices because I know I am not getting what I am paying for. I have read on this community site. I see what others do, the steps they take for nothing or even worse, the run a round. I have already gotten the run around, one of the mods told me I was posting in the wrong place.  The past year my wife says call them. They don’t know you are having a problem unless you call. I said it is a waste of time. So finally she grew frustrated with the lack of service and called. I didn’t time it but let’s say it was 30 min. More like triple that.  They upgraded our data allowance for 3 months. I have to cancel the upgrade. For lack of service. Bottom line. I am a bottom line guy. I cannot tell a difference in speed when I have data and when I don’t. Service is awful both times. I bought a phone signal booster for $400. I get better internet today on it. In fact that is what I am using now. Verizon unlimited and a signal booster. I am paying out my contract then canceling this awful service. If anyone knows of a classical mcaction against hughesNet I would like to know about it because the only thing that can make this transaction fair is for them to give all of my money back.

11 REPLIES
Sophomore

Re: Community. Service.

The last call my wife made they were supposed to call her back from another department. We are still waiting on that call. I guess that is just the HughesNet operates. Pass you around til someone drops the ball. Oh wouldn’t that be the installer? No not the installation. I was the one that called and asked for internet service. It was a joint thing with Dish network. I was surprised. I used to think more of Dish. It is not who you are it is who your friends are

Tags (1)
Sophomore

Re: Community. Service.

The technician that installed it installed it wrong. Control center told him not to leave it that way and he told them it was the only way I could get any service. The tech had his phone on speaker.  Oh when I do a speed check it will tell me 45 MB’s. But the service buffers when you watch a YouTube video. I had cable Lynks before I move here. I asked if they could hook me up. Centurytel is in this area but both said they can’t help me. I have Verizon with unlimited data and a signal booster. That seems to my best bet for now.

Tags (1)
Sophomore

Re: Community. Service.

I guess calling doesn’t work.  You have to get on here and start a gripe post.  

Tutor

Re: Community. Service.

@Wudrest

 

The person who replied to your similar discussion over on the MyAccounts & Billing forum is NOT a mod.

@GabeUis a Hughesnet customer just like the majority of the people in this community are. There are only two actual moderators in this enitre community that are HughesNet 'corporate level' employees (Liz & Amanda) so as you can imagine, it may take a few days for these two individuals to reach out to everyone who is experiencing problems with their service...that why people like Gabe volunteer to direct and assist other customers.

In your case, given that your main complaint appeared to be technical, he merely made the suggestion that you come over here to the tech board so that other customers on here, as well as those two HughesNet moderators (if deemed neccesary)) could help troubleshoot your issues. He most certainly was not trying to simply pass you off...

 

Now..with all that being said..how about we start from scratch, let us know exactly what problems you are experiencing with your service and any troubleshooting that you may have already performed on your own, and we can go from their in helping you get this resolved, once and for all.

If the issues you are experiencing need more intervention, (tech visit, diagnostic eval etc) then one of the actual MODS will step in and take over at that time.

 

 

Sophomore

Re: Community. Service.

Thanks for your response.  The last thing I want to to is call someone a mod if they are not.  I, like many one here, are dissatisfied with the quality of service here at HughesNet.  I have read extensively on the community forums.  It tends to be a gripe fest.  It is not my style but seems to be the flow of things HughesNet.  My problem is service.  I pay for a service with anticipation of receiving said service.  From day one, we have had high download speeds. 45,  47, I think there was a 75 onetime.  We burn through our data allowance in 8 days and there is no change in the quality of service. It may read 3 MB’s but I can’t tell any difference in performance. YouTube buffers either way.  After reading community forums I did not waste my time with calling in my problems. I got screwed in a contract when it is over I will cancel.  My wife called.  She talked to the first level in the Philippines. Then a second level called and they said a third level would call .  The third level never called.  I live in the middle of nowhere.  I had hopes I could have internet there.  I was wrong.  The day we were connected the new satellite was coming online.  The installer did the best he knew how to do but I was standing beside him when he was talking to control.  The way he hooked it up was incorrect but it was the only way to get any service.  He had another install to do.  Control told him that he had wired it up incorrectly and not to leave it like that.  He told control he had no choice because when he wired it up correctly no signal was found.  We live in a high tech world.  I am telling everyone I know to stay away from HughesNet.  They can’t deliver what they say they can. Sad. Not cool.  Bad form.  HughesNet.

Associate Professor

Re: Community. Service.

@Wudrest

 

Regarding the buffering during Youtube videos, please try either pausing or turning OFF the Video Data Saver and see if that makes any difference.  

 

What is Video Data Saver?  

 

Also, please try a device that is directly connected to the modem with a LAN cable to see if there is any difference.  


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Sophomore

Re: Community. Service.

I have never needed any of these tips and tricks with any other internet provider.  When I really want to watch YouTube I take my iPad somewhere with a real internet provider and download hours to watch in minutes.  It is sad that I am paying what I am pay and getting such poor service in return.  But this will end in a year or so.

Sophomore

Re: Community. Service.

I don’t really understand why you are trouble shooting for HughesNet?  I am positive that the technology exists to get internet in the woods of rural AR. But HughesNet has not shown me they know how faster than dialup speeds. Constant buffering. Only one more year of my contract. Today I am reconnecting to my old internet provider. I don’t live in the house much. Once a week or so. I will just use that as my download day where I will have something to watch when I return to my HughesNet provider.

Sophomore

Re: Community. Service.

I don’t really understand why you are trouble shooting for HughesNet?  I don’t have to turn off stuff with a real internet provider.  I am positive that the technology exists to get internet in the woods of rural AR. But HughesNet has not shown me they know how faster than dialup speeds. Constant buffering. Only one more year of my contract. Today I am reconnecting to my old internet provider. I don’t live in the house much. Once a week or so. I will just use that as my download day where I will have something to watch when I return to my HughesNet provider.