Forum Discussion
Community. Service.
Community. Service.
So I guess it has come to this. What do we all want. In a service we want the best service for our money. I have had HughesNet for about a year now. The service is awful. I have a year left on my contract which can’t come soon enough. I hate to see the bill notices because I know I am not getting what I am paying for. I have read on this community site. I see what others do, the steps they take for nothing or even worse, the run a round. I have already gotten the run around, one of the mods told me I was posting in the wrong place. The past year my wife says call them. They don’t know you are having a problem unless you call. I said it is a waste of time. So finally she grew frustrated with the lack of service and called. I didn’t time it but let’s say it was 30 min. More like triple that. They upgraded our data allowance for 3 months. I have to cancel the upgrade. For lack of service. Bottom line. I am a bottom line guy. I cannot tell a difference in speed when I have data and when I don’t. Service is awful both times. I bought a phone signal booster for $400. I get better internet today on it. In fact that is what I am using now. Verizon unlimited and a signal booster. I am paying out my contract then canceling this awful service. If anyone knows of a classical mcaction against hughesNet I would like to know about it because the only thing that can make this transaction fair is for them to give all of my money back.
Next step Att General for the state of Arkansas. I want my money back. Sevice not provided as described.
Case Number 108593826
The last call my wife made they were supposed to call her back from another department. We are still waiting on that call. I guess that is just the HughesNet operates. Pass you around til someone drops the ball. Oh wouldn’t that be the installer? No not the installation. I was the one that called and asked for internet service. It was a joint thing with Dish network. I was surprised. I used to think more of Dish. It is not who you are it is who your friends are
The technician that installed it installed it wrong. Control center told him not to leave it that way and he told them it was the only way I could get any service. The tech had his phone on speaker. Oh when I do a speed check it will tell me 45 MB’s. But the service buffers when you watch a YouTube video. I had cable Lynks before I move here. I asked if they could hook me up. Centurytel is in this area but both said they can’t help me. I have Verizon with unlimited data and a signal booster. That seems to my best bet for now.
I guess calling doesn’t work. You have to get on here and start a gripe post.
