Forum Discussion

vapsman88's avatar
vapsman88
New Poster
8 years ago

Continual Connectivity Issues

I am continually losing the connection to the Satellite. I may go a few hours or several days but then I lose the connection without respect to the weather. Most recently I went about a week and the...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi John,

     

    I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity. 

     

    I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.

     

vapsman88's avatar
vapsman88
New Poster
8 years ago
Well as predicted, I lost the Satellite connection again. This is ridiculous.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    John, that's crazy. I hope you can get this resolved asap.  As for the call centers, have you tried chat? I find that communication is easier that way.  Of course, you have to have Internet for that..... 

    • vapsman88's avatar
      vapsman88
      New Poster
      8 years ago

      Thanks for the reply. 

      Apparently I am on Tech Support Sh*t List. Still no call, as if there was going to be one.

    • vapsman88's avatar
      vapsman88
      New Poster
      8 years ago

      Also, how do you access chat?

      Thanks, John

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi John,

         

        I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity. 

         

        I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.