Daily data usage breakdown

[Gigix2]

Where can I see my daily data usage broken down by the hour?  I thought at one time I could see this in my account, but I can't seem to find it now.

Thank you

[maratsade]

I don't think they have that anymore.  I could be wrong, though (and I'm sure someone will jump in and correct me if I am.). You can see your usage history, but it's not hourly.

@Gigix2 wrote:

Where can I see my daily data usage broken down by the hour?  I thought at one time I could see this in my account, but I can't seem to find it now.

Thank you

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*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

[Gigix2]

Thank you.

[GabeU]

Though I could be wrong, I believe what happened to it is that it diminished in value as more and more people moved to Gen4, where monitoring hourly usage isn't nearly as important, overall, as it is with the daily refill legacy plans.  Because of this they stopped supporting it, and its use for, Gen4 and anything later, and they now concentrate on the currently used system.

I think the people who do still have legacy plans may have some kind of access to it, though I'm not sure.  

[BirdDog]

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@GabeU wrote:

I think the people who do still have legacy plans may have some kind of access to it, though I'm not sure.  

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I'm still on Gen4 plan and using HT1100 modem, able to accesss it here: http://customercare.myhughesnet.com/select_modem.html

There is no option to gain access with newest modem.

[MarkJFine]

@BirdDog wrote:

There is no option to gain access with newest modem.

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So, adventurous sort that I am, decided to lie and say I still have the 1100 and proceeded to enter my SAN and date.
Still worked... lol

Can bypass it by going directly to http://customercare.myhughesnet.com/frmUsage.cfm?http://customercare.myhughesnet.com/select_modem.ht...

[BirdDog · Accepted solution]

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@MarkJFine wrote:

@BirdDog wrote:

There is no option to gain access with newest modem.

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So, adventurous sort that I am, decided to lie and say I still have the 1100 and proceeded to enter my SAN and date.
Still worked... lol

Can bypass it by going directly to http://customercare.myhughesnet.com/frmUsage.cfm?http://customercare.myhughesnet.com/select_modem.ht...

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Didn't know if it would still work with new modem, guess it does.

[MarkJFine]

I have it bookmarked this time... didn't before for some reason.

[Gigix2]

Thank you. It worked for me

[GabeU]

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@MarkJFine wrote: 

Can bypass it by going directly to http://customercare.myhughesnet.com/frmUsage.cfm?http://customercare.myhughesnet.com/select_modem.ht...

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Or this....  http://customercare.myhughesnet.com/frmUsage.cfm

[john12]

I guess thats why my gen4 is so slow during the day.Gen5 sucks and every one is going back to gen4

[GabeU]

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@john12 wrote:

I guess thats why my gen4 is so slow during the day.Gen5 sucks and every one is going back to gen4

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No one is going back to Gen4 because no one can go back to Gen4.  

My Gen5....

So much for "Gen5 sucks".    

And you still haven't taken Liz's advice regarding addressing your concerns.  

[john12]

I made my own thread, Its called hughs net sucks. It explanes everything

[GabeU]

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@john12 wrote:

I made my own thread, Its called hughs net sucks. It explanes everything

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Very mature.  

[john12]

Its the truth,and I have spent all the time on the phone with tec support that I am going to

[john12]

Are they still signing people up for gen4? If they are not,and if people are going to gen5 ,why am I only 5 times faster than dial up service in the evening.If People are going to gen5 it should free up bandwith on gen4 I would think.

[GabeU]

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@john12 wrote:

Are they still signing people up for gen4? If they are not,and if people are going to gen5 ,why am I only 5 times faster than dial up service in the evening.If People are going to gen5 it should free up bandwith on gen4 I would think.

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No, they are not still signing people up for Gen4.  That ended in March 2017.  I can't answer your speeds are what they are.  That is why you created the other thread.  To troubleshoot your speed issues and get them addressed.  

[john12]

No one on here can fit it,I have talked to tec support on the phone 5 or 6 times for an hour one time.no help,just burned an hour of time off my phone

[maratsade]

Dude, you've been an angry bee since your first post in 2015 when you were ranting about phone support.  Seems you're happier being angry than finding solutions.   You can always leave, you know.  You're probably not even under contract anymore, so if you're not willing to do what it takes to troubleshoot your network, and you're not willing to give anyone a chance to help you (why won't you follow Liz's suggestions?), just cancel your account and go.  

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

@john12 wrote:

No one on here can fit it,I have talked to tec support on the phone 5 or 6 times for an hour one time.no help,just burned an hour of time off my phone

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[maratsade]

Yep. Check it out:

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@GabeU wrote:

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So much for "Gen5 sucks".