Forum Discussion
Data Tokens
I have 144.2gb of unused data tokens that I purchased, and would like to receive a refund for them. Back during the Christmas holidays, HughesNet had a sale on data tokens; buy 5gb for $15 and re...
Good morning all,
Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you!
-Liz
You seem to completely miss the point. However, your last statement clearly suggest that you do get the point, and are just trying to weasel out of a legitimate request for a refund. The words "Perhaps there should be" says it all.
"Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time."
Your statement is exactly the point. As of today, 24 Aug 2020, the date of my request for a refund of the purchase price of data token, there is no clarification, or any documented statement at all, that token sales are final. All I have is your opinion, and you have no proof, no supporting documentation, and no written clarification to substantiate that opinion.
If you can just show me the written clarification/documentation to support your stance, this ordeal would be over. But, you can't. So, you continue to put up a false front to avoid an honorable settlement.
I normally don't respond like this. BUT some one needs to learn to read.a contract.
You are exactly right. Here is a copy paste from the contrac:
6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.I'm not sure of your ability to comprehend the contract terminology, but the two statements "if you are no longer a HughesNet Subscriber", and "at the time of termination of your Service" are key to the entire issue. If I had already quit HughesNet and terminated my service, then I would not be entitled to any compensation. As a non-subscriber, the data tokens would have no intrinsic value for me to cash in. That is exactly what the contract states.
However, I am a current Subscriber. My service has not been terminated. My data tokens do have intrinsic value. I want to cash in that intrinsic value. That is what the contract implies.
GeneHagberg wrote:
I'm not sure of your ability to comprehend the contract terminology
GeneHagberg wrote:6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.Nowhere in the subscriber agreement does it state that "intrinsic value" of data tokens means monetary value. Intrinsic value can simply mean in relation to itself and/or in relation to what it represents. In this case that's data, and that value ends when your service ends.
The bottom line is, data tokens are non refundable.
The only reason I am participating in this forum is because the HN Customer Service rep on the phone said that was the only way to get an "official" answer from HughesNet management. Does anyone in this discussion actually represent HughesNet management, or are all of you just wanna be Professors? My guess is wanna be's. Bye now!
Think you got the official answer from a moderator, about 6 repeated posts from you ago.
Ta...
Yep. This thread should be closed, as the question was answered multiple times, including by a HN corporate rep. (And the lack of understanding of system-given labels is hilarious).
MarkJFine wrote:Think you got the official answer from a moderator, about 6 repeated posts from you ago.
Ta...
Good morning all,
Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you!
-Liz
