Forum Discussion

Robp1

Junior

6 years ago

Solved

Dropbox and Data

Distinguished Professor IV

6 years ago

It's a known issue and they're working on it.

jbrewer wrote:
Glad it's not just me. I also have the Dropbox issue. Google Drive is working, OneDrive is working, but not Dropbox, and not Mcafee. Just can't get to the sites at all, no matter what browser. When I take my phone off of wifi, and just use my data, I can access Dropbox just fine, but if I get on wifi, I can't. This only seemed to start within the last couple of weeks, I used Dropbox on 3/26.

Dorman1993

New Poster

5 years ago

We start another work week with cloud based apps still not working! OneDrive, Google Drive, Dropbox, Box blocked. HughesNet email to all customers from 3/21 stated they " Prioritized Cloud based business applications to help people working from home". All they did was break this. How do we continue to work from home without this fixed?

MarkJFine
Professor
5 years ago
Copy Link
"They" didn't break anything that you know of. For the most part, the problem is with their internet provider, CenturyLink, who has limited access to those sites to a trickle - nationwide. I'm having the same problems outside of HughesNet, but under CenturyLink.
- Dorman1993
  New Poster
  5 years ago
  Copy Link
  I pay HughesNet every month so "they" need to fix it. It does not matter how far upstream "they" need to go and can be fixed and should be soon. I would not mind a "trickle". After all it is satellite internet but NO access regardless of time of day does not work. No one else in my company have this issue with their ISP. Phone hot spots have hit data caps. Customer service non responsive for 2nd week in a row
  - maratsade
    Distinguished Professor IV
    5 years ago
    Copy Link
    "I pay HughesNet every month so "they" need to fix it."
    
    And they're working on it.

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and Data","id":"message:121760","revisionNum":1,"repliesCount":21,"author":{"__ref":"User:user:70400"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:121760"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:121760"},"body@stripHtml({\"truncateLength\":200})":" Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a ...","body@stringLength":"1226","rawBody":"

Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a total nightmare with equipment failing and (LOL) Falling off the house. I found most my help within the fourms as calling in was a total waste of time. With that being said, and all the service issues corrected, I have learned a few tweeks. I am on here today because I absolutly can not get my wifes dropbox account to work anymore.

Here is what I have done so far:

1. uninstalled and reinstalled

2. changed the bandwith settings

3. allowed full network speeds

4. (worked for two days) Alotted 2,500mbps download and 1,500mpbs upload

I am out of ideas. I have also tried to load from the browser (safari, chrome, and opera) I can't even get to the website via brower as the conection seems to not exist. I a feeling that this is not a Hughesnet issue, because we are forced to all work and play from home. I used Dropbox support and of course they blame hughesnet? What are your thoughts?

Thanks,

Rob

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We start another work week with cloud based apps still not working! OneDrive, Google Drive, Dropbox, Box blocked. HughesNet email to all customers from 3/21 stated they \" Prioritized Cloud based business applications to help people working from home\". All they did was break this. How do we continue to work from home without this fixed?

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Rob, they are aware of the Dropbox issue, and hopefully working on it. Other things are failing too.

The thought in some quarters is that it's an issue with the internet backbone, which is provided by CenturlyLink,and may be affecting the pathways between our individual user sites and the HN servers. It's really not on your side, and there's really nothing you can do at the moment. Several of us are experiencing the same issues and have provided HN with a list of the sites that aren't working for us.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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Rob, they are aware of the Dropbox issue, and hopefully working on it. Other things are failing too.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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It's a known issue and they're working on it.

jbrewer wrote:
Glad it's not just me. I also have the Dropbox issue. Google Drive is working, OneDrive is working, but not Dropbox, and not Mcafee. Just can't get to the sites at all, no matter what browser. When I take my phone off of wifi, and just use my data, I can access Dropbox just fine, but if I get on wifi, I can't. This only seemed to start within the last couple of weeks, I used Dropbox on 3/26.

","body@stringLength":"571","rawBody":"

It's a known issue and they're working on it.

jbrewer wrote:
Glad it's not just me. I also have the Dropbox issue. Google Drive is working, OneDrive is working, but not Dropbox, and not Mcafee. Just can't get to the sites at all, no matter what browser. When I take my phone off of wifi, and just use my data, I can access Dropbox just fine, but if I get on wifi, I can't. This only seemed to start within the last couple of weeks, I used Dropbox on 3/26.

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\"They\" didn't break anything that you know of. For the most part, the problem is with their internet provider, CenturyLink, who has limited access to those sites to a trickle - nationwide. I'm having the same problems outside of HughesNet, but under CenturyLink.

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I pay HughesNet every month so \"they\" need to fix it. It does not matter how far upstream \"they\" need to go and can be fixed and should be soon. I would not mind a \"trickle\". After all it is satellite internet but NO access regardless of time of day does not work. No one else in my company have this issue with their ISP. Phone hot spots have hit data caps. Customer service non responsive for 2nd week in a row

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\"I pay HughesNet every month so \"they\" need to fix it.\"

And they're working on it.

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\"I pay HughesNet every month so \"they\" need to fix it.\"

And they're working on it.

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