Forum Discussion
Email filter doesn't work
Trying to have emails recived on one Hughes address automatically forwarded to another Hughes address When I send an email from my main address to the forwarding address (both Hughes) it works correctly (email gets forwarded) When the email originates from an outside address it doesn't work Why?
Thank you or posting. Just to clarify, are you saying that when emails come from an outside source to your main Hughes email address, it does not get forwarded properly to the second Hughes email address? -Damian
That's correct. I filter on a keyword in Subject to forward to my main mail account. It works when I do it from my main Hughes email, but not from the forum that notifies me via email that I have a new message waiting.
It may be beneficial to re-filter the subject line on the email you are not receiving the forwarded messages to. You would also be able to check if the filter is still accurate.
So if no one here can help me solve this problem, where can I go to get it solved?
OK thanks. I'll try the chat while I wait for Damian
The only conclusion I can come to at this point is that Hughes email filtering doesn't work on external accounts. Filtering works if I send an email from one of my Hughes addresses to another of my Hughes addresses, but it doesn't work when an external account sends an email to my Hughes account, I even tried filtering on To: and got the same results. In other words, if an email is received at the filtering account address that contains the email address of that filtering account in the To: field, then forward the email to my main account. Pretty ridiculous.
How are the emails being forwarded? If they are being forwarded as an attachment, no keyword filtering would work because the email would be as an embedded file (which is usually also base64 encoded, not searchable text), not the actual body of the email.
Also, if the provided email system isn't working correctly for you it may be wise to move to an external email system, such as gmail or outlook - as was suggested in various other email-related threads here... just my .02.
When I send an email from one Hughes account to the filtering account, it gets forwards back to the email account I sent it from as a forwarded email. I have no idea what it's doing with external accounts because they don't get forwarded. I don't want to use an external email.
I'm trying a couple of other things to see if they solve the problem. One is to use the New Filter option under More in the top bar menu where the filter fields are populated automatically; the second is to set the external email sender as "Always Allow" without being processed for Spam.
I just got an email urging me to Accept one of the replies as the solution so that others can be helped. If this forum is Hughes idea of helping people find solutions to their problems, other than to find another ISP, it's a joke. No one has offered even the semblance of a solution.
That's an automatic thing and it's totally fine to ignore it, especially if there isn't a solution. Hopefully one of the mods will get involved again and work with you.
I called technical support. They tried, but were not able to help.
Please use another email service instead. What you are asking for specifically will not work with the current HughesNet email system. I will keep you updated if things change and I apologize for the inconvenience. -Damian
OK thanks for the update and confirmation.
