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I see it's your first post here, so welcome to the community! I've sent you a modem since I'm unable to communicate with your site. Please expect it in a few days. Here are instructions on how to replace your modem. You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.
You're welcome, looking forward to hearing back. Merry Christmas!
That's awesome, Sumac1950! Thank you for letting me know you have internet again after the modem swap. I hope you had a great Christmas!