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To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
I don't want to say either way, as I don't know what the reps would do in a situation where the speed isn't terribly low, but if they do want you to do the tests they will probably give you a token or two to cover the data needed for them.
Whenever I see slow speeds and accelerated data usage my antenna start to twitch.
I start to think "concurrent connections" at the local level rather than "prime time" congestion.
When I first called the Hughesnet rep they told me to run a few speed tests at different times of the day for 5 days using the Hughesnet speed test so they could see the results. At that time I had anytime data left. It ran a consistent 21Mbps no matter what time of day. That was using the Hughesnet router not directly connected. They said they would contact me after the 5 days but never did. That is when I posted here. Is it really considered acceptable as long as it is faster than 15Mbps. What about the advertised speeds of 25Mbps? My biggest concern is will it continue to get slower. Awful early in the stages of Gen5 for this to be an issue.
To be honest, while it shouldn't be happening, if you're testing over wifi, then speeds can be impacted drastically due to uncontrollable variables. Yes, 21Mbps is acceptable, and speeds are advertised as upto 25Mbps, not guaranteed. After about 4-5Mbps, unless loading a data intensive website, you wouldn't know the difference between 5Mbps and 25Mbps.
Thanks for posting. I have issued you a free token to run the speed test. Please follow C0RR0SIVE instructions above to complete the tests.
When you complete the speed test, ensure that you are connected to the 2.4G Network. I would also recommend that you turn off the 5G network and make sure that you are within a decent range (at least a couple feet) from the modem. Also, please be aware of other factors that may interfere with your connection, such as microwaves, cordless phones, and physical objects.
Since you are a Gen5 customer, the minimum download file size is 25 Mbps, and the minimum upload file size is 3 Mbps. Please complete at least three tests, each spaced five minutes apart. Thanks.
In addition to what Aedan said, make sure that nothing else is connected to the 2.4Ghz WiFi at the same time and sapping your bandwidth (and speed) while running your speed tests. Other devices? Satellite TV receiver? Smart phone? One of those Smart Home doohickeys?