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Gen 5 speeds are slowing down

jc2
Sophomore

Gen 5 speeds are slowing down

When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said that was acceptable because it was still faster than 60 percent of 25 which is 15. As long as it's faster than 15 it is considered ok?! What are the speeds going to be like 2 years from now. Hope it's not going to be like Gen4 all over again. Is anyone else having this problem?
1 ACCEPTED SOLUTION

Accepted Solutions
jc2
Sophomore

Re: Gen 5 speeds are slowing down

Aedan,
My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
44 REPLIES 44
Associate Professor

Re: Gen 5 speeds are slowing down

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

jc2
Sophomore

Re: Gen 5 speeds are slowing down

Thanks for answering my post. I will do what you explained but right now I am out of anytime data and have 11 days left in my data cycle (that is a whole other issue). Thanks again.
Distinguished Professor III

Re: Gen 5 speeds are slowing down

@jc2

 

I don't want to say either way, as I don't know what the reps would do in a situation where the speed isn't terribly low, but if they do want you to do the tests they will probably give you a token or two to cover the data needed for them.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Honorary Alumnus

Re: Gen 5 speeds are slowing down

Whenever I see slow speeds and accelerated data usage my antenna start to twitch.

I start to think "concurrent connections" at the local level rather than "prime time" congestion.

 

Highlighted
jc2
Sophomore

Re: Gen 5 speeds are slowing down

When I first called the Hughesnet rep they told me to run a few speed tests at different times of the day for 5 days using the Hughesnet speed test so they could see the results. At that time I had anytime data left. It ran a consistent 21Mbps no matter what time of day. That was using the Hughesnet router not directly connected. They said they would contact me after the 5 days but never did. That is when I posted here. Is it really considered acceptable as long as it is faster than 15Mbps. What about the advertised speeds of 25Mbps? My biggest concern is will it continue to get slower. Awful early in the stages of Gen5 for this to be an issue.

Associate Professor

Re: Gen 5 speeds are slowing down

To be honest, while it shouldn't be happening, if you're testing over wifi, then speeds can be impacted drastically due to uncontrollable variables.  Yes, 21Mbps is acceptable, and speeds are advertised as upto 25Mbps, not guaranteed.  After about 4-5Mbps, unless loading a data intensive website, you wouldn't know the difference between 5Mbps and 25Mbps.

jc2
Sophomore

Re: Gen 5 speeds are slowing down

Connected to the modem with a LAN cable and had download speeds of 40 Mbps. So l got my old Netgear router back out and had wifi speeds in the 40s. Tried resetting and unplugging the modem and download speed using the Hughesnet router will go no faster than 21Mbps. I would like to keep using the Hughesnet router. It had the same speed as the Netgear in the beginning. Any suggestions?
Senior

Re: Gen 5 speeds are slowing down

Hello jc2,

 

Thanks for posting. I have issued you a free token to run the speed test. Please follow C0RR0SIVE instructions above to complete the tests. 

 

When you complete the speed test, ensure that you are connected to the 2.4G Network. I would also recommend that you turn off the 5G network and make sure that you are within a decent range (at least a couple feet) from the modem. Also, please be aware of other factors that may interfere with your connection, such as microwaves, cordless phones, and physical objects.

 

Since you are a Gen5 customer, the minimum download file size is 25 Mbps, and the minimum upload file size is 3 Mbps. Please complete at least three tests, each spaced five minutes apart. Thanks.

 

-Aedan

-Aedan
Distinguished Professor III

Re: Gen 5 speeds are slowing down

@jc2

 

In addition to what Aedan said, make sure that nothing else is connected to the 2.4Ghz WiFi at the same time and sapping your bandwidth (and speed) while running your speed tests.  Other devices?  Satellite TV receiver?  Smart phone?  One of those Smart Home doohickeys?  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit