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General question regarding technicians

Professor

General question regarding technicians

Can subscribers request (and pay for) a Hughesnet technician to come on site to check out their system?  

 

I'm just curious.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: General question regarding technicians

Good morning maratsade!

 

Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

2 REPLIES 2
Moderator
Moderator

Re: General question regarding technicians

Good morning maratsade!

 

Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Professor

Re: General question regarding technicians

Thanks, Liz!