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General question regarding technicians

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maratsade
Distinguished Professor IV

General question regarding technicians

Can subscribers request (and pay for) a Hughesnet technician to come on site to check out their system?  

 

I'm just curious.

1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Good morning maratsade!

 

Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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2 REPLIES 2
Liz
Moderator
Moderator

Good morning maratsade!

 

Yes they can! Typically, if someone calls in to ask for a tech, troubleshooting is required to determine whether a tech is needed. If the customer still insists on a tech despite troubleshooting (or no troubleshooting) showing no need for a visit, they still pay the standard $125 fee.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

maratsade
Distinguished Professor IV

Thanks, Liz!