Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
5 years ago

Hughesnet Email

  Since  the reformat of email, loading is extremely slow or  non loading .  I cannot delete or empty  trash box or spam box.   I can delete from inbox.  What am I doing wrong?  Dulcimerman
Performance
  • wgrobison1's avatar
    wgrobison1
    5 years ago

    HI

       i DON'T KNOW WHAT YOU DID  BUT AS OF THIS MORNING EMAIL IS LOADING NORMALLY. THANK YOU!

Liz's avatar
Liz
Moderator

Good morning wgrobison1,

 

Thank you for this additional info, let me look into this for you. If you were to load webmail on your phone via a non-HughesNet connection, do you see "waiting for available socket" or "waiting for cache" messages there too?

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Thanks for clarifying. If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?

 

-Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi wgrobison1,

     

    Thank you for this info, this helps. We still need the follwing details:

     

    Does webmail also load slowly if you check from a different device?

     

    If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?

     

    Do you have an estimated date of when you first noticed this?

     

    The info above will help in case I need to escalate to our e-mail admins.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • wgrobison1's avatar
      wgrobison1
      Junior
      5 years ago

      I first noticed problems in the  1st or 2nd week of October. I have no access from cell phone. Don't have a new oneso can't access internet from it.   I tried access from wife's computer. It's on network, has windows 10 and still has the old Hughesnet format.  It was slow but faster than when I try to access from windows 10 pro

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Thanks for these additional details, this is very interesting. When you accessed webmail from your wife's PC were you logging in with the same e-mail address? I'd like to confirm that logging in with one particular e-mail address shows the updated webmail on your computer, but still shows the old webmail version when accessed from your wife's PC.

         

        -Liz